The case of “inviting” guests from afar to leave the hotel when suspected of having Covid-19: Correction is required

On March 17, a leader of the Department of Culture, Sports and Tourism (VH-TT-DL) of Dak Lak province said that he had just issued a document requesting the units to seriously implement the prevention and control of the Covid-19 epidemic. -19 in tourism business activities in the province.

Muong Thanh Buon Ma Thuot Hotel “invited” guests suspected of having Covid-19 out of the hotel during the night

According to this leader, after the Nguoi Lao Dong Newspaper reported that Muong Thanh Buon Ma Thuot Hotel “invited” guests staying out when suspected of having Covid-19, the Department’s functional rooms organized an inspection. , get information about the case. At the meeting, the hotel representative admitted that his mistake had affected the general operation of the industry while the province was trying to build a good image in the hearts of tourists.

“With the current epidemic situation, there will certainly be cases of tourists with Covid-19 in the reception process. Therefore, the Department of Culture, Sports and Tourism, in coordination with the Department of Health, has organized many classes. In the case of Muong Thanh Hotel Buon Ma Thuot, the hotel should have asked guests to stay in their rooms and then informed the health department. to coordinate handling” – this person added information.

According to the official dispatch of the Department of Culture, Sports and Tourism of Dak Lak province, over the past time, following the direction of their superiors, the tourism business units, museums and relics in the province have made great efforts and efforts. ensure the good implementation of the prevention and control of the Covid-19 epidemic in combination with the organization of business activities at the unit in accordance with the epidemic situation, contributing to the well implementation of the tourism recovery plan of Dak Lak province in the current situation. new picture.

However, there are still some units that do not perform well, lack epidemic prevention equipment, are confused and do not handle well when there are tourists who are F0. This has greatly affected the image of “Dak Lak tourism – Civilization – Friendly – hospitable”, although many training courses, instructions on epidemic prevention and control, as well as instructions on how to handle the disease have been organized. handle situations when encountering suspected or infected cases of Covid-19 during the tour or stay at tourist units.

To correct the above situation, the Department of Culture, Sports and Tourism requires business units of tourism services, museums and monuments in the province to strictly comply with regulations on epidemic prevention and control. Develop specific plans for how to handle situations when encountering suspected or infected cases of Covid-19 during the tour or stay at the unit to deploy and understand for officials and employees. , employees know and implement. At the same time, regularly thoroughly grasp the spirit and attitude of welcoming, guiding and serving in order to leave a good impression in the hearts of visitors.

The Department of Culture, Sports and Tourism also assigned the Department Inspector to assume the prime responsibility for, and coordinate with other departments and units in, inspecting the observance of central and local directives on disease prevention and control. Covid-19 in service business activities, tourism and implementation of isolation for Covid-19 epidemic prevention and control at business units for tourists and guests to coordinate with the Department of Health , Settling according to rules.

As reported by Nguoi Lao Dong Online Newspaper, on March 10, many delegations went to Muong Thanh Hotel Buon Ma Thuot to get a room to attend the Congress of Young Entrepreneurs Association of Dak Lak Province.

On the evening of March 10, the organizers conducted a quick test for the delegates, and discovered that 3 members of 3 delegations in remote provinces were positive for SARS-CoV-2. At this time, the staff of Muong Thanh Buon Ma Thuot Hotel asked these 3 guests to leave the hotel. 3 guests had to move through 2 other hotels during the night but were not accepted. It was not until the 3rd hotel, the Saigon Ban Me Hotel, that the 3 guests were received and put in the isolation room.

According to C. Nguyen