Flight delay, passengers threatened: What did Bamboo Airways say?

As Business & Marketing Reportedly, on the evening of March 17, on social media appeared a line reflecting that Bamboo Airways’ flight from Con Dao to Ho Chi Minh City was delayed until the next day, due to the reason that the airport was closed and could not take off. .

According to the clip allegedly posted by passengers on the flight, an airline employee explained and said that this was an unintended incident, and invited everyone to get off the station to solve the incident.

An angry passenger posted the incident on social media

This made most of the passengers extremely angry, asking to see the captain or the airline manager. Worth mentioning, during the process of passengers not agreeing to get off the plane, the airline turned off the air conditioner, causing some people to have difficulty breathing.

When someone complained to the company’s employees, a man appeared with a threatening voice: “If no one is willing to come down, turn off the lights and close the door, let them suffocate.”

A passenger had difficulty breathing and was tired after the plane’s air conditioner was turned off

At this time, an airline employee apologized to the passenger and confirmed that the spokesman was not an employee of Bamboo Airways, and invited everyone to come down to the station to resolve the incident.

According to some passengers present on this flight, this is not the first time the flight has been delayed. Previously, they booked a direct flight from Con Dao to Hanoi at a high price, but then had to change the flight connecting Con Dao to Ho Chi Minh City and then fly back to Hanoi.

However, on the evening of March 17, this flight continued to be delayed until the next day, affecting the work and schedule of many people.

After more than an hour of arguing, the airline also committed to arrange a flight tomorrow morning and arrange accommodation for all passengers.

Notes of Law & Readerson the evening of March 17, Bamboo Airways fanpage explained about the delay of the afternoon flight from Con Dao to Ho Chi Minh City.

Post on Bamboo Airways page

“It is not easy to land at Con Dao, when there are difficult crosswinds here. When there is a crosswind, the plane cannot land in a normal straight line, because these winds will blow strongly, deflect the aircraft from the direct direction, possibly even off the runway.

These situations require the pilot to be experienced and calm, but sometimes the plane is still completely unable to land and must continue to climb.

Flight QH1048 made the journey from Con Dao to Ho Chi Minh City today, March 17, 2022, was unlucky when it was affected by the difficult landing due to weather of QH1047 making the journey from Ho Chi Minh City to Con Dao before. Therefore, it was not possible to take off when the airport’s operating time expired.

When unexpected things happen, passengers suffer and the airline suffers great losses.”

At the same time, the airline also thanked customers and apologized for the incomplete experience of the recent incident. “Even if we know that we offer the best option for hotels, shuttles and meals… to serve guests waiting to take off and reschedule the next morning, passengers’ emotions are still incomplete.

Bamboo Airways would like to thank the passengers for being calm and understanding to share with the airline, patiently waiting for the morning sun to accompany us again on the return journey after a happy trip.

We sincerely apologize for the incomplete experience due to force majeure reasons. Safety is paramount, so that each passenger can be at peace with their family and continue to experience happy journeys with Bamboo Airways.” a part Articles on the page of Bamboo Airways.

Under the post, many people left comments expressing sympathy for Bamboo Airways.

Some comments from netizens

HT (t/h)
According to Vietnamnet