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The server crashed, Apple Store employees were forced to switch to pen and paper

On the night of March 22 (Vietnam time), a server problem caused a series of Apple services to stop working. Many of these services have an important influence on users, such as Apple Maps, iMessage messaging, the App Store, the Apple Music digital music service…

While most of Apple’s services were restored after only about 30 minutes to an hour, it’s not hard to see how it turned a user’s life upside down. However, perhaps the object that becomes “miserable” is the Apple Store employees.

Not only was it faced with a flood of questions from customers about why certain iPhone features weren’t working, but it seems that Apple’s server failure also made its internal sales system useless. paralyze.

As noted by user Michael Billig on Twitter, employees at an Apple Store in California had to use… paper and pen because they could not access the sales and payment system. Just through the pictures, we can also feel the heavy workload that these employees have to shoulder.

  Server collapse, Apple Store employees were forced to switch to pen and paper - Photo 1.

Both employees can be seen in the photo holding phones in their hands to contact someone. Some speculate that these employees must contact the credit card provider to verify the card information. In addition, they may also be contacting the mobile carrier to activate the SIM (in case the product sold is an iPhone).

https://genk.vn/sap-may-chu-nhan-vien-apple-store-buoc-phai-chuyen-sang-dung-giay-but-20220323141945315.chn

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