A special “bridge” between doctors and patients

According to Assoc. Prof. Dr. Dao Xuan Co – Deputy Executive Director of Bach Mai Hospital, the medical examination and treatment facility is a special environment where doctors and patients are all very stressed, tired, and need help. At the hospital, social workers play an important role in improving the quality of medical examination and treatment and supporting target groups to overcome difficulties, in order to achieve effective care. health best.

“The social work force is the bridge to solve problems between the patient and the medical staff, between the patient and the patient, between the patient and the patient’s family,” Associate Professor Co said.

According to him, the social work force protects the patient’s right to health care through counseling on social issues related to the patient and their family throughout the treatment process. Social workers can also advise on patient discharge plans and post-discharge follow-ups, provide home and community health care such as health communication, help specific groups both physical and mental development. In addition, after treatment, social workers also help patients reintegrate into normal life.

“The birth of the social work department at Bach Mai Hospital has met the indispensable needs of patients for comprehensive medical, psychological and social health care. Gradually improving and maintaining the positive relationship between medical staff and patients, patients’ family members, in order to improve satisfaction with the quality of medical examination and treatment in the hospital”, Assoc.

Since the social work profession in Vietnam was officially recognized in 2010, social work in hospitals has been growing steadily. The social work sector really plays an important role in improving the quality of medical examination and treatment, contributing to solving urgent needs in health care, helping to improve service quality as well as customer satisfaction. patient satisfaction in hospital service quality.

Reporting at the conference, MSc Le Minh Hien – Department of Social Work, Cho Ray Hospital highlighted the roles of social workers in the fight against Covid-19.

Accordingly, during Covid-19 raging in Ho Chi Minh City, the social work force at Cho Ray Hospital has implemented many activities to support the fight against the epidemic, typically:

– Mobilizing, receiving and distributing tools and food at the Covid-19 treatment area.

– Accompany relatives, patients infected with COVID-19 Notify relatives that the patient has been hospitalized. “The social work force has made great efforts to update the patient’s status, report bad news, reply to messages to find patients and patient status to relatives, contact the car to take the patient with Covid-19 was discharged from the hospital in good health…”, said MSc Hien.

– Manage and assign groups to guide medical declaration for visitors to the hospital for medical examination and vaccination.

At the Conference, Ms. Le Hong Loan – Head of UNICEF Viet Nam’s Child Protection Program made many recommendations to develop the social work sector in Vietnam.

Loan said that social workers play an important role in dealing with the negative impacts of the Covid-19 pandemic, public health issues, natural disasters and disasters.

In response to the emergency and the Covid-19 pandemic, Taiwan recommends that social work training institutions need to increase investment in training students and social workers in responding to the pandemic. dealing with psychological trauma and special measures to relieve stress, social work activities in the state of emergency, disaster, natural disaster, pandemic.