BIDV received the 7th Best Bank for Individual Customers in Vietnam

2021 is a year full of difficulties and challenges for the Banking and Finance industry due to the impact of the 4th wave of the COVID-19 pandemic. But with unremitting efforts, BIDV has achieved outstanding results, 1 position in the market in terms of retail size, performance and growth of individual customer base.

At the same time, BIDV has marked a strong transformation by defining a strategy to focus on retail banking and digital transformation, in which the focus is on digitizing banking activities and products and services. row.

The highlight is the customer’s digital journey through cross-platform unification on a single digital banking channel – the new generation of SmartBanking, launched in March 2021. The new generation of SmartBanking brings eKYC authentication technology experiences and a series of new features with many pioneering and first-class utilities in the market, enhancing customer experience.

Customers can easily send money online in a snap, or experience online loans in just 3 minutes. Customers wishing to invest can buy insurance, or open an online securities account right on SmartBanking, with many outstanding utilities such as accumulating points to redeem Memberships Rewards…

In particular, BIDV is also the bank that connects with the most Fintech companies in Vietnam, by the end of 2021, there are 35/46 companies.

In addition to modern technology retail banking activities, BIDV always focuses on activities implementing social responsibility, for the community. In 2021, BIDV launches a special credit program “Accompanying the medical profession” to show gratitude to frontline medical staff during the peak of the COVID-19 epidemic nationwide. By the end of February 2022, the Program has supported 113,400 customers.

The award “Best Retail Bank in Vietnam” belongs to the award system named “The Asian Banker Vietnam Country Awards 2022”. Through rigorous interviews and profile evaluation, surpassing many banks, BIDV is honored to be the only bank to win the award “Best Retail Bank in Vietnam 2022”.

With this award for the 7th time, BIDV affirms its efforts in providing individual customers with modern, friendly products and services, leading the technology trend with many outstanding utilities. .

Consistent with the customer-centric strategy in all activities, BIDV always commits and strives to continue serving, providing the best products and services so that customers are always satisfied, trusted and agreed. side by side in the next step.

BIDV is honored to be reviewed and awarded prestigious awards by many domestic and foreign organizations such as:

· Award “Best Retail Bank in Vietnam in 2022” under the award system named “The Asian Banker Vietnam Country Awards 2022”. Every year, The Asian Banker evaluates more than 300 banks and non-banking retail financial service organizations in more than 42 countries to present this award…

· Typical Retail Bank for 5 consecutive years (from 2016 – 2020) and Typical Digital Transformation Bank in 2020 voted jointly by VNBA and IDG.