UAECarmen Barbera, 22, who is fluent in three languages, works as a receptionist at the Burj Al Arab hotel, where room rates go up to $25,000 a night.
What is the difference between a five-star hotel and a hotel? Burj Al Arab, which has been dubbed “the only seven-star hotel in the world”, is not the gilded ceiling or the welcome Hermès perfume. “Once you’re at the top, luxury is defined by service,” asserts Carmen Barbera, who recently received the title. Excellent Reception 2021 of the UAE.
Carmen Barbera, 22 years old, from France, is a receptionist at Burj Al Arab. She is fluent in three languages: French, English, and Spanish. A typical working day of Carmen starts from 7am until 4pm or 5pm. In order for the front desk to be staffed 24/7, employees like Carmen have to work day and night shifts. The ratio of employees to guests at Burj Al Arab is 6:1.
The front desk usually prepares everything for guests a day or two before they arrive. One of them is choosing a private dining room, living rooms and transportation from the airport. To enter the hotel, visitors cross the bridge by chauffeur-driven Rolls-Royce, or by helicopter.
On the phone, her voice exuded elegance. This is an advantage when Barbera hosts guests in rooms that are $1,200 to $25,000 a night. Many people often say that serving rich guests in Dubai makes work more stressful and tiring. For Barbera, chatting with guests is her favorite thing to do. “From the first day I came here, I realized I was very passionate about this job. I love meeting people from all over the world,” Carmen said.
Carmen has experience in many positions at the hotel. She rotated through departments such as serving drinks, housekeeping, front desk, housekeeper… The key to success in the industry, in Carmen’s view, is emotional intelligence. “Every day, you will meet different guests, different situations. You can’t predict anything, and you must always react very quickly to every situation. As a housekeeper, in the eyes of the customer. , you are someone who has the ability to handle anything and make anything happen,” she said.
Carmen has a few basic rules when it comes to dealing with guests: respect privacy and confidentiality, read the situation to come to the aid – instead of letting them feel the need to find you. “You have to use your emotional skills to understand what guests expect. Some guests want the butler present throughout the day, others want more privacy,” she shared.
Carmen did not disclose the specific salary, but she said the hotel pays well so that the staff can live fully in the area. Dubai. Salary also affects employees’ attitudes at work, so a high-class place like Burj Al Arab will not let her suffer.
“Here, hotels aim to deliver what we call a service that exceeds expectations. This is where hospitality professionals can make the difference. We create experiences,” she said. unique experience, instead of a simple feeling of comfort and comfort”.
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