Vietcombank won three awards at The Asian Banker

The award ceremony was held online with the participation of leading experts of The Asian Banker and representatives of many major commercial banks in Vietnam.

Vietcombank has overcome strict criteria from the organizers as well as competitors to win three consecutive awards at The Asian Banker. At the event, Vietcombank was named in the awards “Best Digital Banking Service in Vietnam – Best Digital Banking service in Vietnam”, “Best Support Bank during Covid-19 in Vietnam – Most Helpful Bank”. during Covid-19″ and “Most Selected Main Retail Bank in Vietnam”.

Digital transformation has been identified by Vietcombank as an important goal in its operation strategy to 2025 and vision to 2030. To realize this goal, the bank has synchronously deployed many programs, solutions and investments. invest resources to provide customers with quality service experiences.

In order to assist customers in shifting transactions from traditional channels to digital channels, Vietcombank on the one hand focuses on improving and innovating the digital channel system, increasing incentives on digital channels, actively cooperating with Fintech company to deploy and apply digital technologies according to market trends, On the other hand, this bank focuses on applying advanced technological achievements, deploying modern and fast payment methods Fast, convenient with the highest security standards for users…

With the digital banking channel, Vietcombank has launched VCB – iB@nking, VCB Mobile B@nking services since 2007. In 2020, the bank introduces a completely new VCB Digibank digital banking application on the basis of a contract. separate transaction platforms on Internet Banking and Mobile Banking, providing customers with a seamless and unified experience.

In the context of the outbreak of the Covid-19 epidemic, digital banking in general and VCB Digibank in particular have played an important role. Without leaving home, customers can still make most of their financial transactions. To date, Vietcombank is still one of the leading banks in terms of customer size on digital channels with more than 7 million VCB Digibank users and an average transaction volume of nearly 50 million items per month. In 2021, Vietcombank continues to launch VCB DigiBiz digital banking channel for small and medium enterprises (SMEs) to help businesses transact quickly and manage finances effectively.

Faced with unusual developments due to the pandemic, Vietcombank strives to achieve the goal of both preventing and fighting the epidemic, ensuring the health and safety of its employees; just shared difficulties with customers; while maintaining business continuity. Accordingly, the bank has synchronously deployed support solutions, accompanies businesses, individuals and households affected by Covid-19 through interest rate support packages, fee reduction and loan interest reduction. , restructuring existing outstanding loans. Total customer support interest reached nearly 7,100 billion VND (total accumulated from 2020 is 10,800 billion VND).

By the end of 2021, Vietcombank will waive all money transfer fees and service maintenance fees on VCB Digibank digital banking channel, providing customers with convenience in experiencing and using digital banking services. Vietcombank committed to implement social security programs with a total amount of nearly 723 billion VND, of which 246 billion VND is contributed directly from employees and welfare fund; donated 381 billion VND to fight against the Covid-19 epidemic. Vietcombank continues to maintain its leading position in the state budget payment in 2021 (nearly 11,000 billion VND).

“In all circumstances, Vietcombank is committed to sharing responsibility with the community, for the common development of society and the lives of Vietnamese people,” said a representative of this bank. Thanks to that, Vietcombank won the award “Most Helpful Bank during Covid-19 in Vietnam – Most Helpful Bank during Covid-19” from The Asian Banker.

Vietcombank’s steps in implementing the “customer-centric” strategy are even clearer when winning the award for the most chosen main retail bank in Vietnam. Serving the needs of customers better every day is the starting point and goal of this bank. Besides, the management of service quality, listening to customer feedback is also focused by Vietcombank. The bank has implemented a Social Listening system to record and respond to customer complaints via social media channels and newspapers; and apply NPS index to measure customer satisfaction.

The award is the motivation for Vietcombank to continue to transform and perfect, improve processes, improve product and service quality to bring a better experience journey, improve appropriate products and services, and improve service quality. service, according to a representative of Vietcombank.

The Asian Banker is one of the leading organizations in the rating of global financial institutions. Every year, The Asian Banker organizes to vote for bank titles related to important activities such as: trade finance, money management, payment… The Asian Banker’s expert council consists of experts. Experts from leading credit institutions, banks and fund management companies in the world conduct a rigorous review and assessment of the operational records of financial institutions.

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