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What does Toyota Vietnam say about customers being forced to buy car accessories?

The fact that many dealers sell cars in the style of “beer with peanuts” is not new in the Vietnamese market, especially for models that attract customers but the supply is lower than customer demand. Recently, a number of Toyota models brought to the domestic market are being interested by many consumers, but also entail the above consequences for the Japanese manufacturer.

What does Toyota Vietnam say about customers being forced to buy car accessories?  - Photo 1.

Accordingly, Toyota Vietnam (TMV) has just corrected on its official Facebook page about the problem of buying “beer with peanuts” cars going on at some dealers. The company said it has “received some information about customers having to buy accessories with the car if they want to receive the car early”.

At the same time, TMV affirmed that “there is no such policy” and reiterated its policy in the Vietnamese market: “First come, first served”. In addition, the Japanese manufacturer also requires dealers to comply with the set forth regulations: “We require all dealers to comply with the above policy to protect the interests of customers”.

TMV also recommends that customers report the cases of “buying beer with peanuts” at Toyota car dealers through the hotline so that the company can take action “if any violation is detected from the dealer”. .

What does Toyota Vietnam say about customers being forced to buy car accessories?  - Photo 2.

However, up to this point, TMV has not given specific information about how it has handled auto dealers with the “beer with peanuts” style, as well as distribution units that are violating the policy; while according to the notice, TMV has received information about such cases in Vietnam.

In the past few years, Toyota has brought to Vietnam a series of new models including urban SUVs and low-cost MPVs with diverse equipment and new design styles, bringing a new breeze to TMV itself.

However, the high demand from users makes the supply of such vehicles unstable, especially in the first time; Typically, customers have to wait many months to buy the Raize model even though it was launched before Tet, or some dealers are asking customers to buy more accessories to receive the Veloz Cross model soon.

Meanwhile, two dealers Pinnacle Nissan and ABC Nissan in the state of Arizona (USA) are accused of selling cars in the style of “beer with peanuts”, the state prosecutor’s office is asking them to pay fines as well as pay compensation to customers. customers with a total amount of up to 500,000 USD.


According to Hoan Nguyen

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