Moc Chau Hotel apologizes and reconciles with guests

On the morning of April 11, Ms. Thu Thao, the receptionist at Moc Chau Hotel, where The employee was accused of chasing a customer with a knife, for VnExpress knew that he had worked with the authorities and waited for the sanctioning decision.

According to Ms. Thao, the hotel is in the process of transferring new owners, now she is also the main manager here. “The hotel side has apologized to the guests and made peace. Violations of the two sides will be considered and sanctioned by the authorities”, she said and hoped this was a personal fault, not affecting the hotel. and local tourism.

The group of guests from Hanoi, after working with the local police and hotel representatives, withdrew the denunciation.

Ms. Thao recounted and said that the incident happened due to the problems of both sides. Specifically, the hotel received a reservation from a travel company. On the afternoon of April 9, the group received a room in advance. Around 23:00, Mr. Thanh Thai and Van Thanh received another room. By mistake, Thao arranged this room for another group of guests. After apologizing to the guest, she proposed to move the room, without charge because the room was of poorer quality. She also offered a solution to rent another hotel.

“At that time, I apologized to the guest for up to 40 minutes and offered two options, but the customer did not agree. The guest asked to take back the old room, move the person who was staying, but it was late at night, so I could not agree,” Thao said. said that the guest had cursed or said harsh words. Because she is not comfortable being insulted, Thao has a loud voice. When it was noisy, Thao’s husband, Mr. Le Ngoc Sang, asked guests to leave the hotel if not staying. After exchanging words, Mr. Sang then went to the kitchen to get a knife to the reception area to scare guests.

Before that, Mr. Trung Anh, from Hanoi, urgently shared the fact that his group of friends was threatened with a knife by a hotel staff in Moc Chau after there were conflicts in the hotel check-in. Two of his friends, too scared to report to the town police, wrote a report of the incident.

Moc Chau District People’s Committee also reported on the incident, confirming that the troublemaker was the husband of the receptionist, not the hotel staff. Representatives of the People’s Committee also worked with both sides, directing the district police to continue handling according to regulations with Mr. Le Ngoc Sang’s behavior. Regarding sharing incident information on social networks, the District People’s Committee said that if it detects acts of reporting false information, offending the reputation of the organization, the honor and dignity of the individual, it will handle it according to its competence. .

Lan Huong