Samsung Galaxy S20 broke the camera glass on its own, many users filed a lawsuit

According to law firm Hagens Berman (via XDA site), the lawsuit accuses Samsung of fraud, breach of warranty, and violation of several consumer protection laws.

The earliest reports of camera glass breakage came shortly after the phone’s launch and they’ve been accumulating ever since. While the problems aren’t limited to a particular S20 model, they almost all have one thing in common: the camera glass breaks spontaneously, even without external force, or even when it’s not. The phone is kept in a protective case.

Samsung Galaxy S20 broke the camera glass on its own

The phones affected by this issue listed in the lawsuit include the Galaxy S20, Galaxy S20+, Galaxy S20 Ultra 5G, Galaxy S20+ 5G, Galaxy S20 5G, Galaxy S20 Ultra/LTE, Galaxy S20 FE, and Galaxy S20 FE 5G. The company Hagens Berman claims that Samsung uses low-quality glass on the back of the Galaxy S20s and this does not reflect the quality of the phone being promoted as at first. According to the plaintiff, Samsung company has been deceiving users with this behavior.

“Samsung sold its Galaxy S20 as a premium option for consumers, with a ‘professional’ camera suite, charging up to $1,600 per device, and as the pandemic spread, users increased their usage. use online access and they specifically needed a reliable mobile device, but Samsung failed to live up to the reliability it promised customers,” said Steve Berman, consumer attorney in the lawsuit. this group said.

According to consumers, Samsung refuses to cover the problem and is ordered to pay $400 to send the phone back to Samsung to investigate the problem, or $100 under insurance for the Samsung care device purchased to repair broken glass. Many other consumers report paying hundreds of dollars out of pocket to third-party repair providers. It’s not clear how widespread the issue was, but the lawsuit claims “hundreds of online reports have been aggregated”.

The lawsuit also details multiple consumer complaints related to camera glass that spontaneously breaks:

“I put it down on a wooden table and picked it up again and it happened. I called Samsung and they wanted me to send my phone in and they would fix it, but that would take two weeks and Everything is quiet until now.”

“For some unknown reason, suddenly my camera glass cracked. I didn’t even drop it.”

“In less than a week, my camera glass was broken. The phone is always in a safe case and no drops, no bumps. The faulty device is the S20 plus. This will be the S phone. my last”.

The lawsuit was filed on April 27, 2021 in the District Court for the District of New Jersey, USA. It is demanding that Samsung pay for repairs and other damages it faces due to design defects and breach of warranty laws, and the lawsuit seeks compensation for affected customers related to the product. Unreasonably defective product.

In light of this news, a Samsung Care representative even acknowledged the issue in a forum post, claiming that the issue was related to “a build-up of pressure underneath the glass. not the customer banging it on something.” Even so, Samsung has not issued a recall or initiated a repair program at all and continues to charge customers $100 to $400 out-of-pocket for repairs.