“Customers are spenders, never tell them to go ‘PLEASE'”!
With topics “Ability to solve problem“,”Million dollar house hunting Episode 2 has put the Top 14 in strange and difficult situations to challenge the talents of the families agency.
14 brokers are divided into 2 teams. Members of “Luxury team” include Dinh Van, Van Nhan, Cong Hue, Minh Hieu, Thu Hien, Thanh Huyen and Bao Yen. The remaining 7 brokers, Duc My, Quoc Long, Hoang Duy, Tung Lam, Nguyen Thi Hanh, Thien An and Thanh Mai belong to “Class A Squad”.
Team members will work together to handle the situations presented by the Jury. In their challenge, Duc My and Nguyen Thi Hanh received a guest to sign a contract.
“The next payment, if there is a problem, will there be any penalty fee?“, the guest asked.
“In case if I pay late, I can ask the owner to delay the payment within 5-10 days“, Duc My is quick.
Duc My (right) and Nguyen Thi Hanh (left) are receiving customers in a challenging situation.
This behavior was criticized by the judges”Million dollar house hunting knit the brows.
“I used and emphasized a word – ‘ASK FOR investor‘”, Vinahud Chairman Nguyen Dinh Ngon reminded.
“The word ‘PLEASE’ here I must absolutely avoid, especially when communicating with customers. Customers are the ones who spend money, never tell them to PLEASE.”
He also pointed out the minus point of Nguyen Thi Hanh in the team when arguing with another broker (Shark Hung) right in front of the guests.
In addition, Judge Naomi Thuy Nguyen also suggested that brokers should not pull their chairs close to customers, especially when female brokers receive male customers, which can cause misunderstandings. Besides, it is necessary to arrange the desk neatly to increase professionalism in serving high-class customers.
Nguyen Thi Hanh’s act of inviting customers to sit between two brokers was approved by the President Vinahud highly appreciated, but senior sales coach Nguyen Le Hai Dang – Guest Judge – also further analyzed that brokers sit too close to the sides, making it impossible for customers to see directly to talk.
“Customers when talking will have to turn completely to the left, then turn to the right. Sitting like this for 5-10 minutes is not a problem, but sitting and talking for half an hour is okay.”expert Hai Dang commented.
At the end of episode 2, broker Minh Hieu – the guy who asked the customer’s age is a rich woman – was eliminated. “Million dollar house huntingOnly Top 13 left to enter the next round.
Relationship Minh Hieu leaves the game.
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