Stirring up about the 5-star hotel making it difficult for guests just because trot soiled a bed sheet, even greeted with the attitude of “hoping not to see you again”
Traveling with controversial situations with hotels or homestays is one of the most unpleasant experiences and any visitor will feel inhibited. Even more frustrating is when unexpected situations occur that are not resolved cooperatively. That is the experience that NKL guest and his group of friends shared recently.
According to sharing on NKL’s personal page, she and her group of friends booked a room at SPG hotel (1 5-star hotel in Sa Pa) to relax. However, right from the time of check-in to the room, there was a problem. The content of her sharing said that, even though she had booked a room and had a code, until 2pm (check-in time), the hotel still wouldn’t let her in because she and her husband were not there (? ). As a result, they had to wait until 17:15.
The story above is still not the climax because on the day of check-out and check-out, they were asked to pay 5 million in compensation for soiling the decor sheet placed on the bed. At this time, the NKL group of friends asked the hotel to take it to the laundry, but the manager said that this product… could not be washed. The back and forth did not come to a solution, so they had to ask the authorities.
After that, this sheet was washed by the group of guests, the representative of the room department agreed and confirmed that it was clean and had no damage. However, the head manager continued to disagree and did not return the deposit.
Listening to the narrative content in NKL’s post, it can be seen that her group of friends lost a lot of time because of this experience. Fortunately, after that, the representative of the housekeeping department contacted the management in Singapore to receive the settlement, so the group of guests was given a refund to leave.
However, the above experience still made NKL’s team feel extremely frustrated, so they decided to post it on social media. Beneath the post, many netizens also expressed their frustration with the way the chief manager at this hotel in Sapa works.
Currently, we are contacting the hotel but have not received a reply. All information will be updated continuously.
Source: Facebook
at Blogtuan.info – Source: Kenh14.Vn – Read the original article here
