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Notes that cannot be ignored when warranty iPhone at Apple’s center

Some notes when warranty iPhone

When buying new genuine Apple devices, users will have a 1-year warranty period from the manufacturer. During this period, if the device has any errors, unstable operation, the user should bring the device to Apple authorized service centers for inspection and repair.

Recently, Apple has made important changes related to iPhone warranty policy in Vietnam, especially portable goods. Specifically, users who buy products to receive warranty must have a purchase invoice. Documents must be issued by an authorized Apple reseller and fully meet the necessary criteria set forth by Apple such as: sales receipts must be clear, full of content, not erased. In addition, there must be full information such as: clear equipment description, time of purchase, invoice number, selling price, device serial number, etc.

Notes when going for iPhone warranty at Apple's center - Photo 1.

Users need to have the purchase invoice and warranty paper ready when they want to warrant the product at Apple’s genuine warranty center. Photo: Internet

Therefore, when going to the genuine Apple warranty center, users need to have the purchase invoice and warranty paper ready. At the same time, back up the data on the device to avoid warranty and repair cases leading to loss of important data. In addition, users should also exit all Google, Facebook, Zalo accounts and delete passwords saved on the web to avoid revealing personal information. In particular, before handing over to the warranty party, users should take pictures or record videos of the machine’s condition carefully to avoid trouble when receiving the device.

Cases where Apple refuses to warrant your device

Apple has specific regulations on warranty conditions, users should carefully note these before sending for product inspection and warranty. Cases not covered by warranty, specifically as follows:

• Consumable components, such as batteries or protective coatings, will wear out over time, unless the failure is caused by a defect in materials or workmanship.

• Externally damaged devices, including but not limited to scratches, dents and broken plastic on the ports except where the failure is caused by a defect in materials or workmanship.

• Devices damaged by use with a third-party component or product that do not meet Apple Product specifications (Apple Product specifications are available at under specifications). specifications for each product and also available in stores)

• Devices damaged by accident, abuse, misuse, fire, liquid exposure, earthquake or other external causes.

• Devices damaged by service (including upgrades and extensions) by anyone who is not an Apple representative or an Apple Authorized Service Provider (“AASP”).

• Apple devices that have been modified to change functionality or features without Apple’s written permission.

• Defects due to normal wear and tear or normal aging of the Apple Product

• Devices with any serial numbers that have been removed or removed from the Apple Product.

In addition, in the event that Apple receives information from the authorities indicating that the product has been stolen, or the user is unable to disable an enabled password or other security measure, and is unable to verify in any way that I am the authorized user of that product, I cannot carry out the warranty or repair of the product at an official Apple service center.

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