Prudential Vietnam fulfills its commitment to customers, paying more than 8,610 billion VND of insurance benefits

Sustainable growth, showing responsibility to customers

According to the financial report for 2021, Prudential grew steadily despite the effects of social distancing during the year, with specific key financial indicators:

Total revenue reached VND 39,152 billion, up 15.2%; Net revenue from insurance business reached VND 28,276 billion, up 14.4%;

The financial statements for 2021 also continue to show Prudential’s strong financial potential in business and investment activities, with the following indexes increasing compared to 2020:

Total asset value reached VND 148,152 billion, up 19.2%; Total assets invested in the economy were VND 129,498 billion, up 15.4%;

In particular, in 2021, Prudential paid more than 8,610 billion VND of insurance benefits to customers, an increase of 37.6% compared to the previous year, accounting for about 26% of the total payment of the whole market, fulfilling its commitments to customers. customers and a solid financial support for more than 1.6 million families in Vietnam.

Last year, although the economy faced many difficulties due to the epidemic, all six PRUlink Funds of the Unit-linked insurance product line, typically PRU-Flexible investment, were under the management of the Company. Eastspring Investment Fund managers, part of Prudential Group, have achieved impressive returns. The net profit ratio of the Funds after deducting the fund management fee is as follows:

The Universal Endowment Fund of the Universal Link product line including PRU-Active Life, PRU-Optimal Protection, etc. also provides an effective return on investment, at least 5.0% in 2021 (after 2021). deduct fund management fee).

Take action for the health, financial prosperity of every family

Facing unforeseen difficulties of the pandemic, in 2021, Prudential has actively joined hands with customers and the community towards the goal of “No one is left behind”. Through many practical support programs and practical insurance products, Prudential has helped solve health and financial issues of concern to the community.

For example, the program “Connecting with sincerity – Connecting with love” implemented by Prudential helps connect customers, employees and consultants infected with Covid-19 with online doctors; or the policy of extending the fee payment from 60 days to 120 days, applied in 2021 to share the financial burden with customers affected by the Covid-19 epidemic.

In addition to the estimated budget of 12 billion VND for activities to support the community to fight the epidemic, Prudential continues to dedicate itself to long-term projects, especially in the field of education, targeting children. . Among them, the project “Cha-Ching smart financial management education” and “Safe schooling” are the projects that stand out and create a widely-received effect. Despite the obstacles caused by the impact of COVID-19, the program still maintains teaching and training activities on an online platform, outside the school premises.

Prudential also initiated a national research project on “Readiness for independent life in old age” with the Institute of Labor and Social Sciences (under the Ministry of Labour, Invalids and Social Affairs) and Medical Research Institute – Sociology. The goal of the project is to inspire and call people between the ages of 30-44 to plan and prepare now, in all aspects: Finance, Health, Spirituality and Social Engagement towards a free and independent life in old age.

At the same time, in the context of the epidemic, Prudential also quickly adapted and developed many digitalization initiatives to improve processes, ensure business and serve customers continuously during the epidemic season. The automatic compensation process (Auto-Claim) or the automatic appraisal process (Auto-UW) has also been accelerated and achieved impressive results:

Rate of automatic claim decision (Auto-Claim) up to 80.1% The rate of automatic appraisal decision (Auto-UW) reached 81.2%

In order to break down barriers in accessing insurance products, Prudential is also constantly upgrading and diversifying digital insurance products to meet customers’ needs with many reasonable fees and easy access to insurance products. access through popular online platforms and e-commerce sites such as PRU-Vui Sinh, PRU-Tropi.

Contributing to the above results, Prudential is proud of having a diverse and harmonious staff. 2021 is also the 4th year, Prudential is recognized as “Asia’s Best Place to Work” by HR Asia; and is the “Ideal Working Environment” first recognized by Great Place to Work in February 2022.

Mr. Phuong Tien Minh – General Director of Prudential Vietnam said: “The pandemic has shown us that the development of each business and each person must be associated with the stability and prosperity of the community. , our activities are tied to a commitment to sustainable development, not only in the business sector but also in activities that support customers, employees, partners, and local communities. With the recovery of the economy and the return of many service industries, our business continues to focus on customers. We will focus on diversification. products, improve the quality of distribution channels, and develop practical digital applications that bring the most convenient and satisfying experiences to customers.”