Vietnam’s virtual robot opens the way for automation technology in the European market

From the initial expectations…

SCSK Europe is a subsidiary of system integrator SCSK Corporation – Japan’s leading information technology (IT) company, currently owns 14 branches and is present in 7 countries worldwide. Setting the mission to bring the best experiences to customers by providing the most advanced IT products and services, SCSK expects to complete the requirements on time with outstanding quality to do. satisfied every customer.

The problem arises when SCSK has to perform a lot of projects for customers every month, creating a large amount of work for internal departments in the company. Specifically, SCSK’s employees had to perform repetitive tasks completely manually, leading to the company regularly recording many errors in reports and data summaries, especially in the summer months. peaks such as the end of the month, the end of the year. This is considered a problem that greatly affects the work efficiency that SCSK has faced recently.

Knowing that RPA automation technology is the key to solving the problem businesses are facing, SCSK EU has decided to choose the solution. virtual robot automation with RPA core technology integrated with other advanced technologies such as AI (artificial intelligence), OCR (optical character recognition), Chatbot… from akaBot (FPT Software).

… to unexpected results

From the time of receiving the project, akaBot team only took 4 weeks to complete the evaluation and install automation bots for 6 processes in SCSK. The application of RPA technology has had a positive impact on increasing work efficiency and optimizing internal operating processes of the enterprise. Specifically, the virtual robot akaBot takes the initiative in exporting data, synthesizing data into a final report without human intervention, as well as automatically notifying via email to the person in charge of making the report.

The results are demonstrated through impressive numbers: up to 75% reduction in effort and 85% reduction in month-end report processing time; guarantee 100% automation of data collection and credit approval processes; Accuracy in reports is significantly improved because the virtual robot always operates non-stop 24/7. In addition, the solution also enhances the employee experience at SCSK EU by freeing employees from tedious tasks and repetitive monotonous tasks and allowing them to focus on tasks. important and requires more creativity.

Masatoshi Chiba – General Director of SCSK Europe – commented: “RPA is a potential solution to solve bottlenecks in the operating processes of a business, providing a streamlined and efficient workflow. We always look forward to further development and expand automation vision by integrating RPA robot with other smart technologies That’s what I see in akaBot solution and we believe in long-term cooperation with FPT Software in general and akaBot in particular”.

In addition, SCSK EU also introduced the RPA akaBot robot solution to corporate customers, in which there are 2 companies operating in the field of agricultural finance and pharmaceuticals in the EU that have applied the automation solution to the business. labour.

The cooperation with SCSK EU has confirmed its expertise in process automation by robotic RPA automation and is an opportunity to further expand the akaBot brand in the European and global markets.

* Invite readers to watch programs broadcast by Vietnam Television on TV Online and VTVGo!