Banks identify customers by artificial intelligence

Asia Commercial Joint Stock Bank (ACB) has just launched the technology identification Video Call Face Identity – an application of artificial intelligence (AI) technology that allows authentication through customer face recognition right at the time of making a call.

On the basis of AI technology combined with online calling, the bank will verify the customer’s identity, check the relevant documents with absolute accuracy and completely replace the authentication form at the counter. With this online authentication service, ACB can provide a full range of banking services that customers do not need to go to the bank to register for use.

With Video Call Face Identity technology, it will replace the form of customer identity authentication at the counter

This service also helps customers after opening an online account (eKYC) can immediately upgrade their account to fully use services such as: transferring money with a limit of 300 million VND/day, opening a debit card online, online savings…

As one of the first banks in Vietnam to deploy Video Call Face Identity technology, ACB sees the potential to open up unprecedented utilities for customers, helping to save both time and costs.

“Customers get the best experience when they feel secure in their banking transactions. The Video Call Face Identity solution used by ACB has achieved reputable standards for information security and fraud prevention. masquerading as ISO 27001, ISO 30107, the international standard Beta level 2 for facial recognition, helping to maximize customer protection in the digital space,” said Ms. Nguyen Ngoc Nhu Uyen, Deputy General Director of ACB.

ACB evaluates Video Call Face Identity as an important link for the entire digital banking experience. All of these products and services are thoroughly researched by the investment bank for features, utilities, and security to help customers save time, costs and improve experience in the implementation process. transaction.