300,000 VND/time, VinFast asserts “no profit”
The 24/7 electric car battery rescue service is deployed by VinFast in parallel with the existing Mobile Service Repair Service and the existing 24/7 Rescue Policy, to assist customers in situations where the car battery runs out on the road. and not near charging locations. VinFast’s technician team will come to the place, provide an on-site charging solution, and help the car recharge with enough energy to be able to move to a suitable public charging location.
VinFast provides rescue charging service according to the maximum time frame of 15 minutes/charge, with a fee of “3 No” (No depreciation cost, No financial cost, No profit) for each charge of 300,000 copper. Customers can choose to charge multiple times to suit their actual needs.
In the first phase, 24/7 electric car battery rescue service will be deployed in Hanoi, Da Nang, Ho Chi Minh City and neighboring provinces within a radius of 100 km from the gateway of these 3 cities.
In order to effectively and safely use the 24/7 electric car battery rescue service, the customer’s car location needs to meet the minimum requirements such as: allowing the battery rescue car to approach and stop, With convenient terrain for rescue work, ensuring labor safety, traffic safety… Depending on the customer’s vehicle location and traffic situation, VinFast’s battery rescue vehicle will be available in time. shortest time for timely support.
Mr. Hoang Chi Trung – General Director of VinFast Trading Vietnam said: In addition to mobile charging solutions and public charging, VinFast decided to deploy a 24/7 electric car battery rescue service with the desire that customers always feel satisfied, assured and believe in the quality. This continues to be a strong affirmation of the customer-centric philosophy and demonstrates VinFast’s long-term commitment to providing products and after-sales services. with the highest standards for customers”.
Customers can contact VinFast’s Customer Care Center via hotline 1900.23.23.89 at any time of the day and all days of the week (including holidays) to request battery rescue services. It is expected that from June 2022, customers will be able to request Services through the VinFast application.
at Blogtuan.info – Source: genk.vn – Read the original article here
