SHB and Temenos cooperate strategically to deploy a multichannel trading platform
Building an information technology platform and digital transformation is one of the strategic pillars that SHB has been focusing on implementing. In particular, the Omni Channel system is the premise to build a modern multichannel technology platform, allowing SHB to build the best customer journeys and experiences, in order to achieve SHB’s position as a digital bank most popular in 2025.
The successful implementation of OMNI Channel will replace and synchronize existing individual customer interaction channels such as Internet Banking/ Mobile Banking/ Branch Channel/ Channel 247 and other customer support and interaction channels.
The cooperation event marks a strong transformation of SHB in the digital transformation journey, towards the goal of becoming the most popular digital bank.
The new OMNI Channel Platform that SHB deploys will have very high connectivity and interoperability. The customer journey on SHB’s channels will then be consistent, transparent and smooth.
For banks, OMNI Channel Platform brings many outstanding benefits such as: Cost reduction; improve service quality, ensure customer satisfaction; attracting new customers… thereby increasing competitiveness, contributing to improving market share and position of the bank in the market.
Mr. Do Quang Vinh – Deputy General Director and Head of Digital Banking Division of SHB shared: “Choosing a partner Temenos – the world’s leading system integrator, supplier of banking products and solutions and software, SHB hopes to complete the project in the most efficient and fastest way. Thereby, our customers will soon experience the new and more convenient and modern transaction system.”
Mr. David Becker John – Managing Director of Asia Pacific region, representative of Temenos said, “Temenos has nearly 30 years of experience in implementing core and total solutions for leading banks in Vietnam. Temenos’ banking and financial solutions serve more than 3000 banks and financial institutions worldwide, of which 41 are in the top 50 of the world’s largest banks. will support SHB to bring optimal products and services, serving all types of customers.”
SHB will continue to expand and deploy digital transaction space throughout the system, helping customers have new experiences in digital technology.
Defining digital transformation as one of the strategic pillars, SHB has been focusing on building a digital corporate culture, investing in IT systems, and researching and applying digital technology. Recently, SHB has successfully implemented many digital products in turn, especially put Smart Robot – a product of artificial intelligence AI into service provision and continued to expand the number of transaction points. using Robot to support customers, deploying digital transaction space throughout the system, aiming to become the most popular digital bank.
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