VinFast deploys 24/7 electric car battery rescue service

With only 300,000 VND for each rescue charge up to 15 minutes, the car will be filled with enough energy to be able to travel about 30 km (for VF e34).

The 24/7 electric car battery rescue service is deployed by VinFast in parallel with the existing Mobile Service Repair Service and the existing 24/7 Rescue Policy, to assist customers in situations where the vehicle’s battery runs out on the road. and not near charging locations. VinFast’s technician team will come to the place, provide an on-site charging solution, and help the car recharge with enough energy to be able to move to a suitable public charging location.

VinFast provides rescue charging service according to the maximum time frame of 15 minutes/charge, with a fee of “3 No” (No depreciation cost, No financial cost, No profit) for each charge of 300,000 copper. Customers can choose to charge multiple times to suit their actual needs.

In the first phase, the 24/7 electric car battery rescue service will be deployed in Hanoi, Da Nang, Ho Chi Minh City and neighboring provinces within a radius of 100 km from the gateway of these 3 cities. .

In order to effectively and safely use the 24/7 electric car battery rescue service, the customer’s car location needs to meet the minimum requirements such as: allowing the battery rescue car to approach and stop, With convenient terrain for rescue work, ensuring labor safety, traffic safety… Depending on the customer’s vehicle location and traffic situation, VinFast’s battery rescue vehicle will be available in time. shortest time for timely support.

Hoang Chi Trung – General Director of VinFast Trading Vietnam said: “Besides mobile charging solutions and public charging, VinFast decided to deploy a 24/7 electric car battery rescue service with the desire that customers Customers always feel satisfied, assured and believe in VinFast’s service quality on every journey. VinFast’s limit in providing products and after-sales services of the highest standards to customers”.

Customers can contact VinFast’s Customer Care Center via hotline 1900.23.23.89 at any time of the day and all days of the week (including holidays) to request battery rescue services. It is expected that from June 2022, customers will be able to request Services through the VinFast application.

For more information about battery rescue service, please visit the website: https://vinfastauto.com