Lava Digital Group cooperates with customer care platform GetPlus

Accordingly, GPI’s solution is to provide a comprehensive platform to build loyalty programs for many brands on a single application, in order to bring value and convenience to customers. Time to increase business expansion for enterprise join the platform.

GPI Indonesia and Lava Digital Group signed a cooperation agreement to provide Multi-brand Loyalty Care Solutions in Vietnam tl

“Cooperating with GPI Indonesia is part of the overall development strategy of Lava Digital Group to become a consultant and implement customer experience platforms in the digital transformation process of businesses. Vietnam’s digital industry, especially in the fields of aviation, retail, banking and food services”, shared Mr. Nguyen Ha Duc Minh – CEO of Lava Digital Group.

In Vietnam, most brands build their own loyalty programs, leading to high costs and limited ability to expand new customer files. In this way, customers still enjoy the care program but with a limited scale, leading to a decrease in their loyalty.

GPI’s solution can integrate unlimitedly with customer care programs of many brands from any field. business on a single platform. Users of this platform benefit from the customer care program of a variety of brands, increasing the love and loyalty of the application. Meanwhile, businesses participating in the platform have the opportunity to reach a wider customer base outside of their business field, thereby expanding their business and understanding the tastes of a variety of users.

Specifically, GPI can provide a platform (GetPlus) for businesses to build applications that integrate loyalty programs of many brands on that application. For each spend, the customer will be provided with a bonus point. These bonus points will be used to receive offers from all brands that have an alliance on the application.

In Indonesia, GetPlus’ platform currently accepts transactions from 140 brands across various categories…