The puzzle that completes the electric car ecosystem in Vietnam

Peace of mind to go far by electric car

At the beginning of May 2022, VinFast announced the deployment of 24/7 electric car battery rescue service, to assist users in situations where the car’s battery runs out on the road but is not near the charging point. In the first phase, this service is deployed in 3 big cities: Hanoi, Da Nang, Ho Chi Minh City and neighboring provinces within a radius of 100 km from the gateway of these 3 cities.

Photo 1: 24/7 electric car battery rescue service helps customers feel secure on every journey.

The battery rescue vehicles are integrated with a mobile charging system, which can help recharge the batteries of the vehicles that run out on the road. Users only have to pay 300,000 VND for every 15 minutes of rescue charging. According to VinFast, this charging time can help a VF e34 travel about 30 km to the nearest charging location. The rescue price is being applied with a “3 No” policy (no depreciation costs, no financial costs, no profit) to optimize benefits for customers.

Photo 2: Users only have to pay 300,000 VND for every 15 minutes of rescue charging when using VinFast’s 24/7 electric car battery rescue service.

Sharing about VinFast’s new service, Mr. Nguyen Tat Thang – an electric vehicle owner in Cau Giay (Hanoi) – excitedly: “Along with the increasingly widespread public charging station system, people now Using electric cars, we can completely go out without worrying about anything.If the battery runs out in the middle of the road, it only takes one phone call to request a battery rescue service to come to the place. In the future, this will be even more convenient when you can request services through the VinFast application.”

Different after-sales policy of Vietnamese car manufacturers

Before deploying the battery rescue service, VinFast also pioneered in providing mobile repair services (Mobile Service) in the Vietnamese market. Accordingly, VinFast technicians will come to the place to provide basic repair and maintenance services without the need for a lift, saving customers time and effort without paying extra costs. fee. In the first phase, Mobile Service was deployed in Hanoi, Ho Chi Minh City, Hai Phong, Da Nang and Can Tho. In the future, the service will continue to be expanded to other provinces and cities, applying to both petrol and electric cars VinFast.

The two superior after-sales services mentioned above continue to show the difference of VinFast compared to the rest of the Vietnamese auto market. Before that, the Vietnamese car company also pioneered many after-sales policies such as warranty for all products for 10 years, free 24/7 rescue during the warranty period, free parking at commercial centers, urban areas under the Vingroup system…

“Since using the VF e34, I have saved quite a lot of money on parking. With the Vincom shopping mall system, and the Vinhomes urban area in big cities, it doesn’t take me much time and money to buy a car. looking for parking space as well as charging the battery”, Nguyen Le – an owner of VF e34 in Ho Chi Minh City – shared.

Photo 3: With a series of attractive privileges, VinFast electric cars are chosen by many customers for modern urban life.

In order to attract new potential customers, the Vietnamese car company also implements a policy of exchanging old cars for new cars, at a preferential cost. In particular, VinFast gasoline car users who want to switch to VinFast electric cars (VF e34, VF 8, VF 9) will be able to buy back their old cars at a good price and give them an additional 30 million VND.

Although appearing on the market later than a series of car brands on the market, VinFast is rising strongly with unique sales and after-sales policies, bringing different benefits to customers. By the end of 2021, VinFast is the 4th best-selling car brand in Vietnam market. VinFast’s models are regularly voted by the community and experts as the car of the year, the most favorite car… at prestigious car voting programs.