Cybersecurity firm Sophos recently said that Windows 11 randomly crashes leading to the blue screen of death (BSOD) appearing due to faulty drivers.
According to Neowinthe report shows the update package KB5013943 in the Patch Tuesday of Windows 11 is the cause of the problem. The buggy update caused many apps to misbehave, creating black screen issues, BSOD… Notably, some faulty drivers are essential for anti-virus solutions to ensure proper functioning. smooth and reliable.
The BSOD screen issue comes from the KB5013943 package in the recent Windows 11 update
Some Windows 11 users have received error update from Microsoft says the infamous BSOD screen appears very quickly. This makes it almost impossible to read the error code. However, some users have reported that they get the “APC_INDEX_MISMATCH” error. The confusing nature of the error makes troubleshooting difficult.
In order to temporarily solve the problem of BSOD appearing randomly, Sophos has come up with two workarounds. The first is the solution to remove KB5013943 from the Windows update package by following these steps:
- Go to Settings app > Windows Update.
- In the Pause updates section, open the drop-down menu and select Pause for 1 week.
- Open Control Panel > Programs and Features > View installed updates.
- In the new window, search for KB5013943, right-click it and select Delete.
As for the second solution, Sophos announced on its blog that it will soon be rolling out an official fix that could fix Windows 11 BSOD issues for customers using the company’s apps. .
Since the KB5013943 update is not optional, chances are many Windows 11 users are experiencing the same problem. However, Sophos says its solution will save customers from the same trouble.
At the present time, other anti-virus companies have not yet come up with a fix or solution for the problem BSOD is causing Windows 11 after installing update KB5013943. However, with Sophos having found the root of the problem, it is likely that other companies could follow suit with their own patches.