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How do delivery businesses transform themselves with modern technology?

Despite being significantly affected by the epidemic in 2021, the country’s import and export still reached a total turnover of 668.55 billion USD. In which, exports increased by 19%, imports increased by 26.5% compared to 2020; trade surplus of more than 4 billion USD. Moreover, with the strength of a young population, the number of new generations – GenZ using smartphones is gradually taking up a high proportion, making transactions on e-commerce platforms explode which is the main factor helping Vietnam get these numbers. .

The above results cannot fail to mention the positive contributions of logistics services, especially e-logistics. In the past time, Vietnam’s logistics services have had a growth rate of 12-14%.

How do delivery businesses transform themselves with modern technology?  - Photo 1.

Logistics services are generally considered commercial activities, whereby traders organize traditional work such as receiving goods, transporting, storing, storing, doing paperwork, packing, recording, and recording. Marking, delivery or other services related to goods… With express delivery, which is considered the last mile delivery, is the last mile delivery process from the distribution center or warehouse to the hand. consumers.

Specifically, all the above activities are handled according to the goods management system applying modern technology, fast processing speed, able to meet higher expectations from customers such as time and quality. service. Optimal delivery businesses are allowed to store, deliver and receive goods, suitable to become an effective “assistant” to help businesses develop domestically and expand their business models internationally.

However, there are still some limitations for businesses such as competitiveness, still not applying and investing in technology, the joints are mainly manual and lack of human resources. The above-mentioned difficulties affect delivery performance, service quality and reduce customer experience.

Early realizing that logistics services are considered the “lifeblood” of the national economy, many businesses in the industry have outlined the way for the process of “changing clothes” for traditional logistics, minimizing backlog limitations. and improve last-mile delivery through technology. Along with positive changes, now, last mile delivery in Vietnam is growing at a remarkable speed.

How do delivery businesses transform themselves with modern technology?  - Photo 2.

For example, J&T Express – Courier delivery, is a fast-growing international brand, with its core business being express delivery services and cross-border logistics. After 4 years of construction and development in the Vietnamese market, the company has built a long-term and methodical strategy such as preparing to put into operation a goods transshipment center.

Up to now, this is considered the largest cargo center in Vietnam, with an area of ​​up to 60,000m2 with fully automatic production line equipment. Each day, the center is capable of handling more than 2 million packages of all kinds.

In addition to enhancing the user experience and enhancing the international brand reputation, J&T Express also continuously updates technology applications to support online sellers in freight forwarding such as Track & Trace. This can help customers cut costs and minimize errors in logistics services.

Some forwarding businesses actively cooperate in many forms with logistics service providers and multi-channel sales support software, in order to create competitive advantages and improve service capacity. For example, J&T Express, recently this company and a number of businesses in the field of e-commerce organized a seminar “Red Guide”, giving an overview of the changes and improvements of the business. Online business and express delivery.

Since then, businesses want to share knowledge and orient some target audiences about online business in the modern era. The talk show has aired its second episode, attracting thousands of viewers online.

How do delivery businesses transform themselves with modern technology?  - Photo 3.

J&T Express delivers to all 63 cities and provinces

In addition, as part of the planned strategy, it is really necessary to attach importance to training qualified and enthusiastic human resources in the context of deeper and deeper international integration.

As noted, with the coverage of more than 1,900 post offices and delivery points, 19,000 employees across 63 provinces, J&T Express is trying to expand the scope of logistics services not only domestically but also internationally. economic. Besides, accompanying the delivery business community, J&T Express will continue to improve service quality and improve technology to make the user experience perfect.

https://afamily.vn/doanh-nghiep-chuyen-phat-chuyen-minh-voi-cong-nghe-hien-dai-nhu-the-nao-20220519115754314.chn

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