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Faulty check-in system, overloaded passengers at Tan Son Nhat airport

Anh Son, a passenger on a VietJet flight last night (June 3), said that he was reluctant because he was late and had no other flights, so he had to book a ticket at 10pm in order to start work in time. 7am the next morning in Hoi An.

The check-in system is faulty, passenger congestion at Tan Son Nhat airport - Photo 1.

Passengers were scattered at Tan Son Nhat airport on the evening of June 3

“However, the flight was delayed until 4 am,” Son said, adding that many other VietJet Air flights were also delayed until morning, adults and children lay on the ground of the airport to sleep.

Similarly, Mr. Danh, who also had a VietJet flight last night, said that the previous trips were also delayed, but at most 30 minutes to 1 hour, and today it was too terrible.

Faulty check-in system, passenger congestion at Tan Son Nhat airport - Photo 2.

Vietjet’s announcement about delayed flight

“The flight ticket departed at 9:15 pm, but at 00:40 am still standing still without a notice,” Mr. Danh said and said that not only him but most of the people were tired and lying at the airport.

Faulty check-in system, passenger congestion at Tan Son Nhat airport - Photo 3.

Many passengers are tired and struggling at the airport

This morning, June 4, according to a PV source at Tan Son Nhat International Airport, the initial information that Vietjet’s check-in server system used with a server located in Canada had a problem. However, the port has provided a backup server system for the carrier to continue operating.

Currently, VietJet has been using the port’s local check-in system. Tan Son Nhat Airport is still coordinating with the airline to relieve passengers.

By the early morning of June 4, many Vietjet flights had taken off, but many passengers said that even though they had boarded the plane, they waited for nearly an hour to fly.

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