On June 4, a representative of the Southern Airport Authority said that Vietjet’s check-in system continues to have errors and is expected to be fixed by the end of this afternoon.
During the day, Vietjet operates 107 domestic flights. As of 11:50 am this afternoon (June 4), the airline has made 27 flights, but all flights are delayed. The failure of the check-in system caused a series of flights to be delayed, leading to congestion. Expected day trips continue to be delayed…
Currently, the management unit of Tan Son Nhat airport has asked Vietjet to proactively re-arrange the flight schedule when the flight is delayed, notify the airport operator early for management, reasonable arrangement and most importantly, notify the airport operator. Let passengers know when flights are delayed, avoid getting on the airport early, causing congestion.
According to a report by Vietjet, from the morning of June 3, VJ’s check-in system had an error connecting to the system of Tan Son Nhat International Airport (TIA), leading to the inability to print boarding passes and boarding passes. luggage tag. Only 9 computers can print, so the work is overloaded, customers check-in by check-in kiosks and send hand luggage leading to congestion.
Tan Son Nhat International Airport has provided a backup server system for the airline to continue operating, but this system does not recognize passengers checking in via the mobile/web/Kiosk system (accounting for 40%). Due to slow check-in, Vietjet’s flights during the day are constantly delayed, causing passengers to accumulate.
Vietjet also said that the restaurant inside the domestic terminal that closes for service after 9pm also makes it difficult for delayed service to cancel flights. Facing the passive situation of not specifying the specific time and the passive staff for the above reasons, the unit has not been able to make compensation for the delayed passengers.
Vietjet said that the customer service department will make compensation after compiling customer information. It is expected that at 2pm this afternoon, the airline will fix the system error to return to normal airline operations.
at Blogtuan.info – Source: vtc.vn – Read the original article here