Strongly investing 1 million dollars, how does EM&AI perform before Shark Lien?

Participating in “The Silver Billion Deal” season 5 with the goal of bringing the Voicebot AI solution to all businesses of all sizes including small and medium businesses with the criteria of ease of use, quick to see the effect.

CEO and co-founder Le Ngoc Tri called for $1 million for a 5% stake in the company. Although it was not possible to finalize the valuation with Lien shark, EM&AI also got an investment handshake with a security of 2 billion VND for an investment of 1 million USD.

Shark Hung met with EM&AI as a customer a few months ago. Shark Binh, with experience in investment in call center startups, also highly appreciates EM&AI’s solutions and promises to cooperate in technology application and solution dissemination.

CEO Le Ngoc Tri said that EM&AI’s Voice AI solution ecosystem has been verified by more than 100 businesses from large to small in the fields of finance, insurance, software, and real estate such as: NamGroup, FE Credit, Central Power, Mitek … After 4 years of developing and perfecting the solution, EM&AI is confident to bring an AI solution that brings practical efficiency to both small and medium enterprises.

Startup handles the suffering of customer care automatically through AI calls

Call center overload is a common problem in businesses, because the number of employees and the number of calls that need customer support is huge. The call center department is often under great pressure when they have to handle a lot of incoming calls in a short period of time, while customer satisfaction is decreasing because their problems are not resolved thoroughly. unique.

However, current automatic calling and autocall solutions cannot serve the automation needs of businesses because the software can only call out to notify, customers cannot or can only answer by pressing the key. . EM&AI’s AI voicebot solution was born to meet this need with the ability to reach thousands of customers via phone, analyze and understand customers’ words so that they can respond according to the situation. If virtual assistants on IoT devices often use a 1-to-1 question and answer (FAQ) mechanism, you can answer whatever you want, then the voicebot built from the foundation of EM&AI can collect information throughout the conversation context. to give the right response, with more than 90% speech recognition accuracy in the noisy environment of the switchboard.

EM&AI meets both criteria: Community value & reaching out to the world

At the press conference to launch the program “Billion Dollar Deals” season 5, Shark Lien was consistent with two main messages: “always cheering, supporting, and giving wings to Vietnamese entrepreneurs with a humanistic spirit, love and affection.” technology to bring value to the community. Besides, it will connect and create opportunities for Vietnamese startups to spread the power.”

Not many startups in Vietnam that have not yet entered the international market have won many major awards, proving their outstanding artificial intelligence technology capabilities such as EM&AI, among which are awards from domestic to international. such as: AI Accelerator Challenge organized by the Australian Embassy, ​​top 5 outstanding startups in Vietnam & Thailand at AI For Good organized by the United Nations, Vietnam representative at Highway To 100 Unicorn Startup program organized by Microsoft organization. Bonuses from these programs are all added by EM&AI to the budget for programs accompanying SME businesses to overcome the Covid-19 crisis.

Acknowledging that the biggest challenge of artificial intelligence technology startups is “market education”, CEO Le Ngoc Tri and EM&AI have launched many incentive programs, so that many businesses can access to them. Voice AI solution is invested millions of USD with a fee of 0 VND. EM&AI works with funds and incubators such as Zonestartups, BSSC, DNES to coordinate to bring these incentives to small businesses and startups. Sharktank is also an opportunity for startups to introduce solutions and offer a free trial program called “Shake hands with sharks, split billions of dollars”. Offers include: free AI voicebot “virtual worker” experience; free package of 1000 calls; offer 5 AI scenarios: customer care, telesales, event reminder, payment deadline reminder, bill of lading notification; Get an additional 70% discount when buying service packages.

How to use the Voucher: Access the registration link: https://emandai.net/uu-dai-shark-tank then enter the code SHARKTANK in the promotion box.

On May 29, CEO Le Ngoc Tri had a meeting with shark Lien’s consulting and investment team in Da Nang. The two sides found much in common in aiming to improve the applicability of voicebots, chatbots and call analytics to improve customer experience in the insurance sector.

Mr. Le Ngoc Tri shared: “EM&AI is promoting the deployment of 2 pre-trained voicebots to assist customers in recovering insurance accounts and reminding insurance payment due dates. First of all, Lian was one of the first partners we invited to pilot, towards automating customer service with the help of AI technology.”

Doan Phong