What do Vietnamese people care about most when making cashless payments?-Information Technology

Convenience is always at the forefront of consumer preference for digital payment methods, followed by infection safety and transaction security.

Recently, Visa has released the latest research on consumer payment attitudes, showing that Vietnamese consumers are quickly embracing a wide range of digital payment methods.

Online shopping and cash alternatives stay alive after the COVID-19 pandemic. (Artwork: Visa)

Specifically, research shows that 65% of Vietnamese consumers carry less cash in their wallets, and 32% say they will stop using cash after the pandemic. Along with that, nearly 76% of current consumers use e-wallets, while the percentage of people using cards is 82%.

According to the same study, two-thirds of Vietnamese users have tried online shopping experiences during the pandemic, and half of Vietnamese users have tried their hand at buying through social media platforms for the first time. Nine out of 10 consumers are now using home delivery, virtually all of which are more frequent than in pre-pandemic times, Visa research reveals.

Travel spending falls as consumers cancel or postpone trips, as does dining and entertainment. After the pandemic, those surveyed expressed the highest interest in spending on travel, especially domestic trips (25%). The tourism prospects of Vietnamese people are now greatly increased by the desire to reunite with family and meet friends after a long time of separation and the need to reconnect tourism.

Due to the impact of the COVID-19 pandemic, more than 80% of Vietnamese consumers now use cards, pay via QR codes and e-wallets at least once a week. Meanwhile, half of Vietnamese users have started using cards more often, while 64% and 63% of users respectively have increased their use of contactless payments via mobile phones and e-wallets. death. Convenience is always at the forefront of consumer preference for digital payment methods, followed by infection safety and transaction security.