How to declare F0 at home with Zalo to enjoy social insurance-Information Technology

The management of F0 and F1 through Zalo channels is assessed to have helped reduce the pressure on people, officials and medical staff at health stations, wards and communes, and at the same time avoid the risk of cross-infection.

In order to promptly advise and support patients more effectively, many places have quickly applied technology platforms like Zalo in management and monitoring.

Hanoi: Confirm F0 at home via Zalo to enjoy social insurance (social insurance)

Over the past month, the number of people infected with COVID-19 in Hanoi has continuously increased, but the confirmation of F0 makes people face many difficulties. In some places, people have to wait in long queues at the medical station to get confirmation of F0, do administrative documents to enjoy the social insurance (social insurance) regime.

Ms. Le Thanh Nga (35 years old, Hoang Mai district) said that 4 people in her family including her parents and son were infected with COVID-19, in order to get a certificate of F0, Ms. Nga had to represent her to go through the procedures.

“Moving on the street when my health is not stable makes me feel quite tired. The medical staff themselves are also overloaded when the number of people coming to ask for confirmation is high. Not to mention that people gathering in public places also increases the risk of disease spread, “said Ms. Nga.

To overcome this situation, most recently, the Hanoi People’s Committee has issued guidance on administrative procedures and management of people with COVID-19 at home, including specific instructions on isolation regulations, ending isolate and issue a leave of absence to enjoy social insurance for F0.

Accordingly, people infected with the disease and wishing to receive social insurance will contact the COVID-19 Care Team in the residential area or residential cluster.

After receiving information from a person suspected of having COVID-19, the COVID-19 Patient Care Team will gather a list of infected people and conduct surveillance together with medical staff.

The decision on medical isolation at home will be sent to the COVID-19 Care Support Team, then sent to the sick person via Zalo.

When the above decision is made, the staff of the ward and commune health station will stratify treatment and prescribe outpatient treatment according to regulations. At the same time, this unit is responsible for signing social insurance leave papers for people with COVID-19 who are treated at home and updated to the social insurance’s assessment system to issue the certificate.

Instructions for recognizing F0 at home and granting social insurance benefits are posted on Zalo page “Hanoi Department of Information and Communication”.

As noted, many medical stations in Hanoi city have implemented F0 certification through Zalo. Specifically, medical staff will guide people to return to the entire sampling test process, then send it via Zalo to confirm the results.

This process is highly appreciated by both health workers and the public because of its convenience and safety when it does not have to be in direct contact with the patient.

“This is an effective way to reduce the workload for medical staff at wards and commune health stations and at the same time avoid the risk of cross-infection when people infected with COVID-19 have to go directly to the health station. do the procedures,” said Mr. Minh Hoang (23 years old, Hoan Kiem district).

Ho Chi Minh City allows F1 students to test quickly at home, send results via Zalo

In Ho Chi Minh City, in order to create favorable conditions for F1 students to return to school after completing home isolation, the City People’s Committee has directed to allow rapid testing for all F1 cases in the class. F0.

Accordingly, F1 students do not need to go to the local medical center or hospital to get a certificate.

Parents do a quick self-test for their children on the 5th day (the student has received two vaccines), or the 7th day (if they have not been vaccinated or have not had enough doses), then send the image of the test results via Zalo, email, message to the homeroom teacher. A negative result is considered eligible for the student’s return to school.

Vaccinate students. Photo: Nguyet Nhi

“I think this change is more appropriate than the regulation that F1 students must have confirmation from the local health department when returning to school. Because in fact, the children have also been vaccinated, parents still have to work and they also have many jobs at the local health stations, so sometimes they cannot issue certificates in time for their children,” said Ms. Hong Hanh (32 years old). , Go Vap district) said.

Besides, HCMC also changed the F1 handling process at the school. When F0 is identified, the commune health station or medical facility cooperates with the school to organize a rapid test or RT-PCR test for students and teachers with suspected symptoms of COVID-19 (if any). class with F0, instead of the previous regulation to organize rapid testing of pooled antigens for all F1, students and teachers of the class with F0.

In addition, the health monitoring of students in class F0 has also been changed. Instead of the school having to make a list of students with underlying diseases to monitor their health for 10 days, now it only applies to students in risk groups such as: obesity, chronic diseases, congenital diseases.