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HP was honored as Vietnam’s leading brand in customer care in 2021

The Editor’s Choice Award for Customer Service Leadership by World Magazine is the result of HP’s journey to bring customers bold and sensible innovations in the industry. during the complicated development of the COVID-19 pandemic.

In response to the situation of social distancing and temporary suspension of operations in many localities, HP has upgraded the operational flexibility of HP Service centers in 4 major cities (Hanoi, Ho Chi Minh City, Ho Chi Minh City and Hanoi). , Da Nang and Can Tho).

By working and supporting each other, these centers support customers in isolated cities and ensure that they can still use the services of their products. Not only that, to protect the health of customers during the pandemic, HP also launched the “We Care for you” initiative, where all devices are thoroughly cleaned and disinfected before returning. back to the customer.

The COVID-19 pandemic has forced consumers to gradually shift to work and study from home. Under such circumstances, products such as PCs and printers gradually became essential and thereby fueled the demand for equipment condition and quality warranties. HP Vietnam has implemented a range of services to support customers faster and more efficiently with the desire to minimize disruption and impact on their productivity.

These services include:

– Large customer care network with 4 HP service centers and 16 authorized service centers nationwide operating daily, including weekends.

– 24/7 customer support via hotline, email and Zalo HP Vietnam account.

– Through Zalo Chat, customers can access a variety of services such as technical support before and after purchase, tracking repair status or checking warranty status.

– Free pick up and return within 5 hours since receiving the customer’s request.

– Fast repair service, allowing return of goods in the next working day.

Mr. Nguyen Minh Duc – Managing Director of HP Vietnam shared: “At HP, the customer is at the heart of everything we do. In the challenging year 2021, we launched a new eco-system with customer care initiatives to help support our customers. We are very honored that such efforts and initiatives have been recognized through the award from Digital World Magazine. This will be a great source of motivation for the company to continue to have a bold and decisive steps to bring the best service to our customers.In the coming time, we will try to be able to provide more service access methods for more consumers. in Vietnam, thereby enhancing the customer care experience for customers nationwide”.

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