Warning fake call center customer care electricity industry

Southern Power Corporation (EVNSPC) has just warned, currently, on social networks, some websites appear a phone number impersonating the customer care switchboard of the electricity industry, receiving and answering customers’ information about the electricity industry. electricity, instructing customers to contact the official switchboard of the electricity industry to take advantage of the charges of customers using electricity, disturbing information, affecting the interests and reputation of the electricity industry.

Therefore, EVNSPC recommends that customers using electricity in 21 southern provinces and cities (from Ninh Thuan to Ca Mau) when they have any electricity requirements that need to be answered or supported, just call only. 2 switchboard numbers of Customer Care Center Electricity the South 19001006 – 19009000; or visit website https://cskh.evnspc.vn/, App/Zalo CSKH EVNSPC for timely instructions, to avoid being taken advantage of by bad actors.

Specifically, recently, phone numbers 19006592, 190000184, 1900299202 and website www.chamsockhachhang/dien-luc-long-an/ appeared to impersonate the Long An Electricity Switchboard in order to take advantage of customers’ charges. electricity use in Long An province. When calling to these fake phone numbers, customers will be charged very high fees (from 5,000-8,000 VND/minute) without receiving information or responding to electricity requests in a timely manner.

When people contact the phone number 1900299202, they are introduced to the switchboard providing general information with waiting music. Although the operator could not connect, he was still charged 5,000 VND/minute. After that, contact number 190006592 to hear the introduction of the information answering switchboard, after connecting to the listener, a female voice instructs to contact the official switchboard number of the electricity industry at 19001006 when needing information about power supply. At Duc Hoa Electricity (Long An), checking the charge is charged 16,000 VND / 1 minute 20 seconds.

In addition, this website also introduces and shows links to switchboards of many other provincial electricity companies such as Hau Giang, Dong Thap, Hai Duong, etc. the content of the introduction is the fake switchboard number 1900299202.

Illustration – Photo: Dan Tri

Notably, in the introduction of the fake switchboard, all information and addresses of Electricity companies and affiliated electricity branches are taken in order to intentionally fake and profit when customers want to contact the electricity industry. .

Currently, Southern Electricity Corporation only has 2 unique numbers: 19001006 or 19009000, customer care website https://cskh.evnspc.vn/ and App/Zalo application channels of China’s EVNSPC customer service. Customer Care Center of Southern Electricity Corporation, serving electricity users in 21 southern provinces and cities.

According to EVNSPC, customers should not call any other phone number because Southern Power Corporation does not allow or authorize any organization, unit or individual to perform the customer care function of the company. Southern electricity industry.

Previously, in the year 2020-2021, the Southern Electricity Corporation deployed decal stickers to introduce and identify the customer care switchboard number 19001006 – 19009000 at each customer’s house with the amount of 7.2 million decal sheets to The purpose is to provide a phone number for customers to contact when there is any request for electrical service. At the same time, warn customers about fake phone numbers of the electricity industry.

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