How is the luxury resort once accused of fraud by Khoa Pug, receiving a “1-star storm” 3 years ago?
Around this time 3 years ago, the 4-star Aroma Beach Resort and Spa Mui Ne once became the focus of public criticism, after Khoa Pug posted a video sharing problems in the booking process, receiving room here.
However, with time, the matter gradually sank into oblivion. Up to now, Aroma Resort has operated normally and has become a destination chosen by many customers. According to Booking.com, Aroma Resort is fully booked for the upcoming 30/4-1/5 holiday.
It is known that Aroma Resort is located at KM 5, Phu Hai, Phan Thiet city, Binh Thuan province. This place is known as a miniature village in the heart of the city, with a location right next to the beach and green coconut trees.
The design style of Aramo Resort also carries the breath of Vietnamese villages, from cottages and earthen walls to the paths weaving between the trees. However, the countryside is harmoniously combined with modernity, bringing a sense of comfort and convenience to customers. The room types here are a blend of simple and close elements of ancient architecture and trendy modern European style. The outside is surrounded by the simple nature of everyday life, inside is a luxury resort paradise.
Aroma Resort also owns a restaurant, outdoor swimming pool, gym, spa – massage area…
Previously, in April 2019, Khoa Pug – a vlogger specializing in travel reviews suddenly posted a clip about how he was scammed to book a room at Aroma Mui Ne resort (Phan Thiet, Binh Thuan). In the clip, Khoa Pug recounted how he was not served and received well. Due to a problem in online booking payment, Khoa Pug was instructed to cancel the reservation, instead to book directly (the same price for vip rooms when booking online and directly).
However, when spending the amount of 2.2 million VND, Khoa Pug believed that he was in a Bungalow room (a large ground floor room). But he was led by resort staff to a villa apartment, a small room that costs only about 1.5 million VND. Too frustrated, Khoa Pug refused to check in and went back to ask the front desk. According to his story, the receptionist has a defiant attitude and talks like a bazaar. Even protecting the resort “I want to beat myself and I want to break my phone“, Khoa shared.
Immediately after the clip was publicly posted on YouTube, a wave of boycotts, 1 star rate asked Aroma for an explanation from netizens like a storm. Even the hotels with the same name Aroma in… Japan are also infected. After that, Aroma responded that this was just a misunderstanding and refunded the room fee of 2.2 million VND to Khoa Pug. He also urged netizens to stop rating 1 star.
However, due to the influence of scandals in the past, currently Aroma Resort’s score on Google still only stops at 1.8/5.
Meanwhile, on some online booking sites, Aroma is highly appreciated by customers. With Booking.com, this 4-star resort received a score of 8.6 out of 127 reviews and Agoda at 8.7 out of nearly 500 reviews.
“Aroma Beach Resort & Spa has many cool green trees, well-maintained gardens and plants, nice and clean rooms. Staff are enthusiastic, friendly, quick to respond to requests. Breakfast buffet is delicious, although there is a discount compared to the price. before. The beach is ok. Suitable for resort. Should make a roof or plant trees in the parking lot next to the newly built building. Parking for a few days in the sun is not suitable.” A guest who recently stayed at Aroma in April commented.
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