‘Ho Chi Minh City needs digital transformation solutions in the public sector’

At the conference “Digital transformation capacity for young people” held on the morning of May 18, Nguyen Viet Dung, Director of the Department of Science and Technology of Ho Chi Minh City, said that research and innovation orientation for the period 2021 -2025 of the city towards 6 programs with the overarching role of digital transformation.

He said the city restructured its science and technology program, reducing academic tasks, focusing on developing applied research and solving pressing problems. Specifically, Ho Chi Minh City ordered scientists to develop solutions to promote digital transformation in the field of governance and public service provision.

Mr. Dung said, studies should start the public sector, research solutions, new models for the city. For example, the tax industry needs digital transformation solutions to help best tax administration. Or apply technology in supporting districts to make reports to help them free up labor. From there, use the data to perform trend analysis, forecasting, and decision making for the work of state agencies.

With digital transformation in education, Mr. Dung suggested developing online learning tools with features that can compete with foreign products, or developing digital platforms in education.

The health sector needs systems to connect upper-level healthcare with wards or communes or software to support doctors in examination and treatment. In the city’s security and order, there are a very large number of cameras, but it is necessary for an automatic system to identify and process information…

The leader of Ho Chi Minh City’s Department of Science and Technology said that the space for digital transformation in the public sector is huge, an opportunity for researchers to develop solutions to meet the city’s urgent needs. However, to meet this need, scientists have to solve the problem on a large scale, mobilizing many groups to participate in solving it. From there, a connected ecosystem is formed to solve practical problems. “If only one or two people do it, we can only do small things,” suggested Mr. Dung.

To participate in these tasks, the Department of Science and Technology of Ho Chi Minh City currently has policies to support scientists through programs such as: Young science incubators, research and development programs, and support programs. innovation support…

Dr. Pham Binh An, deputy director of the Ho Chi Minh City Development Research Institute, said that the state’s digital transformation is always the subject behind the development of the market. Therefore, young people and startups are the leaders in this field, creating technology products and being accepted by the market. The State only plays the role of summarizing and orienting research fields and supporting policies in digital transformation.

According to leaders of Ho Chi Minh City, the city’s population is increasing day by day, civil servants have to serve 1.7 times more work than the national average. Therefore, only the application of information technology and digital transformation to increase productivity can reduce working hours.

According to scheme Ho Chi Minh City digital transformation by 2025, the number of records handled by online public services will reach more than 50%. By 2030, the city strives for all online public services to be provided on various means of access, including mobile. In addition, all city, district, and 95% of ward applications are processed online. The city will increase 40% of innovative data-driven services serving residents and businesses. During this period, it is expected that Ho Chi Minh City will be in the group of 2 leading localities in terms of digital government, the digital economy will account for 40% of GRDP, and labor productivity will increase by at least 9% per year.

Ha An