Technology promotes quick settlement of administrative procedures

Public service portal and electronic one-stop information system in Quang Nam province is a software used to receive and handle administrative procedures for organizations and citizens. In this software, the Quang Nam institutional enforcement map is where people can see the results of processing records of localities and departments in the province.

Towards serving the people the best and fastest

Vice Chairman of Quang Nam Provincial People’s Committee Ho Quang Buu said that according to statistics on the map of Quang Nam’s institutional implementation, in the first 3 months of the year, with the results of handling administrative procedures by district level, only mountainous districts Bac Tra My achieved over 90% of processing results on time and before due date.

Percentage of dossiers processed on time and before due date in districts in Quang Nam province.

Specifically, in Bac Tra My district, there were 14,428 applications received in the first 3 months of the year, 12,903 applications were processed on time and before the deadline (including applications before 2021), reaching the rate of 90.34%. Chairman of Bac Tra My District People’s Committee Mr. Thai Hoang Vu said that in order to achieve that ratio, it is necessary to involve the whole government system from commune to district.

“We assigned the Office of the People’s Council and the District People’s Committee to regularly monitor the situation of administrative procedures settlement at the district’s one-stop shop for weekly reports. An electronic door also provides an important support in tracking, checking and monitoring administrative procedures records at each stage and department, helping to detect where the records are, the deadline for settlement… to serve people. the best people, the fastest”Mr. Vu said.

Tam Ky city ranked second, in the first 3 months of the year, 31,513 applications were received, 29,278 applications were handled correctly and before the deadline (including applications before 2021), accounting for 88.79%.

According to Chairman of Tam Ky City People’s Committee Mr. Bui Ngoc Anh, in 2021, the city chooses the head of the unit to change, determined to make a complete change in the digital environment. Mr. Photo shared: “The city organizes training to raise awareness and equip basic skills on digital transformation for all officials, public servants and public employees. The city is people-centered, must have digital citizens, digital society, digital economy and digital government for sustainable economic and social development..

When it comes to the fact that there are still more than 20% of dossiers that have not been processed before and on time, some cumbersome and complicated administrative procedures are administrative procedures related to the land field, the head of Tam Ky city has given the following recommendations: solution.

On the map of Quang Nam’s institutional enforcement, users can see the progress of administrative proceedings

Specifically, the People’s Committee of Tam Ky City has decided to authorize the heads of specialized departments to handle a number of administrative procedures in the fields of: justice, information and communication, social protection… to shorten it. settlement time for people and businesses. At the same time, study good administrative reform initiatives and practices to apply.

Upgrade software, build repository

Talking to VietNamNet, Director of Quang Nam IT and Communication Center, Mr. Truong Thanh Binh said that currently 100% of agencies and units dealing with administrative procedures in the area have used software.

“Since being put into use, on the Public Service Portal and one-stop information system of Quang Nam province, 854,654 documents have been received. In which, there are 186,810 records at the provincial level, 460,388 at the district level and 207,456 at the commune level.Mr. Binh said.

Director of Quang Nam Information and Communication Center – Mr. Truong Thanh Binh

Along with the changes in the implementation process, Mr. Binh also pointed out the difficulties in applying administrative procedures in the electronic environment.

According to Mr. Binh, the assessment of the Ministry of Information and Communications on the quality of online public services (DVCTT) in Quang Nam is not high; people have to provide and declare information many times… One of the barriers that make people not interested in using public services is the complicated process, fear of online manipulation, the mentality that many people want to meet officials directly. process records for more peace of mind.

Regarding the orientation to help people easily access to solve administrative procedures, Mr. Binh suggested the solution: Quang Nam is gradually providing forms of receiving records of people and businesses via social networks Zalo, Facebook, and applications. shared by Smart Quang Nam province.

“The province is upgrading software, building a repository of results so that agencies, units and localities can digitize records to meet the requirements of innovation and implementation of the one-stop-shop mechanism. in solving administrative problems”Mr. Binh said.

Cong Sang – N. Hien