‘Tan Hiep Phat takes every challenge as a lesson’

At the end of 2021, in order to reduce the purchasing power of the entire market by 20%, Tan Hiep Phat still maintains its production rhythm. All employees are not reduced in salary, even pursuing periodic increases. These are called “notes” by Ms. Tran Uyen Phuong, derived from lessons learned from overcoming challenges, provided a quick response plan for each development, and a technical and cultural background built almost three years ago, the last decade.

The above results come from the improvement efforts of the company as well as each member. Ms. Uyen Phuong said that after nearly 20 years of working at the company, the speed with which the business is growing means that he is constantly on the move and changing.

“Going through a series of ups and downs and challenges helped me see that organizations have weaknesses; it means that I also have a weakness because I am part of the unit. Knowing I knew I won a hundred battles, from that moment on, I won. can increase, change in a positive direction”, said the entrepreneur.

The company aims to become a leading Vietnamese brand in Asia. According to Ms. Phuong, this dream is the driving force for the company to continue to change, exploit its external potential and resources; Collaborate with global partners to seek advice, help improve.

Continuous improvement of policy processes is also a way for organizations to move towards this goal. Like any other business in the industry, to make a breakthrough, Tan Hiep Phat requires very creative methods because consumers are always demanding more valuable products but want lower prices, said Phuong. So the problem that needs to be solved comes from the users and the supply chain. In addition, all price increases, how to keep them stable or increase at an acceptable level so as not to make too big changes in the industry, especially the supply chain is a difficult problem.

He emphasized that Tan Hiep Phat is confident that he can solve this problem, because his unit is experienced in the industry, the team always proposes possible solutions, the efforts of the whole team. This is also the plan this year: to focus all our creativity on finding solutions that meet market needs.

Ms. Phuong explained, the higher the position, the higher the decision-making capacity and the number of decision-making. Therefore, it is necessary to build a system so that the data reported is more accurate and more accurate, today’s work must shorten the processing time, the process is more streamlined than yesterday. Seeing opportunities for improvement from adversity is work and it is also the duty of Ms. Uyen Phuong, the leadership team and employees on a daily basis.

For example, during the Covid-19 period, the unit experienced a series of difficulties such as the purchasing power of the beverage industry decreased by 20%, costs increased, raw materials were delayed, logistics froze without the unit delivering paper documents. .bed linen, the order could not be fulfilled and the payment…

Facing challenges, Tan Hiep Phat leverages digital transformation, bringing all projects such as contract signing and receipts through a system instead of paper, electronic signatures…instead of relying on units. As a result, operations will return to their original track, with complete records, so suppliers will receive money, deliver goods on time, and ensure safety when limiting contact.

“In the past, there were decisions that had to be postponed, but in this context we are forced to choose to change,” Phuong said. In the 125 days of “three places” when Ho Chi Minh City became the epicenter of the epidemic across the country, this was seen more clearly. Ms. Phuong described it as the most difficult and memorable time for the unit, even though they eat together and sleep together, everyone still goes to work at 8 o’clock, takes full attendance, and maintains a serious attitude. At the end of the shift at 5 pm, the logistics support team will take care of the kitchen, all tasks are clearly assigned.

Almost every day people face different events. For example, the supplier promises but does not deliver, or has a delivery place but has to drive to pick it up, the car can’t go through the gate after leaving… Not to mention cooking thousands of meals a day, efficiency is very important, because the preparation time is short, only 1-3 hours, mobilizing a lot of people to do it will violate 5K, easy to spread the epidemic… With few human resources, how can everyone distribute food on time. Nobody specializes in it, so do it today and fix it tomorrow.

“I had to count the time to see how long the conveyor belt would take to run 1,000 meals to be received at the other end, the morning delivery time was only 45 minutes, how to deliver fast, still hot in hand. Or the first day of washing It took up to 5 hours, gradually everyone suggested that each unit collect, count, and then collect it, shortening to only 45 minutes. Every day we have to improve every little thing like that to be able to do much. do it quickly,” said Phuong.

One of the reasons why the company maintains production efficiency is standard processes and better tooling systems. Thanks to that, every employee will understand each item of work, the maximum time to complete, the development roadmap from starting to work to retirement…

Employees are encouraged to talk candidly with coworkers and bosses using a variety of interactive channels and innovative tools. When problems arise or there is a better solution, employees can send repair requests to all other departments and units. The team that receives the improvement proposal will work with the person issuing the request, explaining or committing to the process. On a monthly and quarterly basis, this unit also offers activities to review whether the process is effective, what needs to be improved, more in line with reality, and supervised by a dedicated department.

In addition, Tan Hiep Phat has an intranet system, every employee can contact the highest level and everyone will always be heard.

“In an organization, everyone matters because we create results together, just as every screw in a machine has its own mission, even if it’s slack, the machine can still collapse,” said the deputy general manager.

Two years in the Covid-19 era, said Ms. Phuong, business always faces many ups and downs. But thanks to that, businesses with a calm mentality, understand what they have to do. “The epidemic is still ongoing, so we can’t go too far in 2-3 years, but we have to change it day by day,” he said.

Minh Tu

at Blogtuan.info – Source: vnexpress.net – Read the original article here