Promote the transfer of part of the work of the one-stop shop to Vietnam Post

Innovating the provision of public services for people and businesses

On April 22, the Ministry of Information and Communications held an online conference to implement the Prime Minister’s Decision 468 dated March 27, 2021 approving the project to renew the implementation of the one-stop-shop, one-stop-shop mechanism. decide on administrative procedures (Project 468), promote the transfer of part of the work to public postal enterprises.

According to Project 468, in order to increase the initiative in innovation, improve efficiency and labor productivity of the OSS department, localities can implement a mechanism to assign enterprises to provide public postal services to ensure received some work in the process of guiding, receiving, digitizing dossiers, returning results of administrative procedures.

Deputy Minister of Information and Communications Pham Anh Tuan said that the implementation of Project 468 is an opportunity to innovate in providing public services to people and businesses while still ensuring regulations and safety for documents, records as well as documents. shorten the time to resolve administrative disputes.

Sharing at the conference, a representative of Ha Tinh Department of Information and Communications said: Results after 2 years of piloting the transfer of some public administrative tasks through the public postal service with 8/13 district-level localities, 9 provincial-level departments province, has been highly appreciated by all levels and sectors. “The state saves a lot of human resources during the downsizing. The work is consolidated and more efficient, when the Postal staff participates in guiding the dossiers, returning the results of administrative procedures to many units, instead of requiring 1 civil servant for each field as before.”.

For Dong Thap, according to a representative of the provincial Department of Information and Communications, over the past 2 years, the pilot project has brought many utilities, most of the one-stop shops have better facilities. Agencies, units and localities reduce expenditures on investment in facilities, regular expenditures and reduce the workload at the one-stop shop and specialized units; reduce the number of civil servants performing the task of guiding, receiving dossiers and returning results. “Organizations and citizens are also better served when contacting to resolve administrative procedures, saving time, costs and effort through the use of public postal services and support in performing public services. online level 3, 4”.

According to Director of the Department of Administrative Procedures Control Ngo Hai Phan, through the opinions of localities that have piloted the transfer of part of the work to the Post Office, it can be seen the benefits and necessity of assigning public postal enterprises to ensure receive a part, or a number of stages in the process of receiving, digitizing and returning administrative procedure settlement results to people and businesses. “That confirms that the orientations in Project 468 completely adhere to the breath of life and solve real-life problems. The problem now is to implement it effectively.”Mr. Ngo Hai Phan said.

Training Postal staff to participate in public service provision

A representative of the Administrative Procedures Control Department emphasized that in the past, a few localities have piloted, but now it is not a pilot, but gradually transferred on the basis of actual assessment of localities, ministries and branches as well as capacity. , the supply capacity of public postal enterprises.

The roadmap for the implementation of Project 468 has been determined from now to 2025, not all at once, once in a while. Therefore, the head of the Administrative Procedures Control Department recommended that localities implement the scheme according to the “oil slick” strategy, gradually expanding it, doing as much as possible to bring practical benefits to the people. enterprises, state administrative agencies and society.

To implement Project 468, the Postal Department, the Ministry of Information and Communications and Vietnam Post (Vietnam Post) are all planning to do so. According to a representative of the Postal Department, the content of transferring part of the work to public postal enterprises in Project 468 will be implemented nationwide, but in the immediate future, it will be promoted in 18 localities including: Dong Thap, Gia Lai, Phu Yen, Ha Tinh, Tuyen Quang, Lam Dong, Ninh Thuan, Kon Tum, Kien Giang, Lang Son, Ba Ria – Vung Tau, Thai Nguyen, Hau Giang, Soc Trang, Quang Nam, Yen Bai, Quang Ninh , Lao Cai.

Faced with concerns of some localities that the human resources of public postal enterprises can’t meet the requirements of performing the duties of one employee of the one-stop shop, Vietnam Post General Director Chu Quang Hao said, The unit has been performing a number of high-security public services, so it has a lot of experience in receiving documents and returning results of administrative procedures.

In addition, Vietnam Post also plans to train employees on basic public administration, communication skills, and behavior. The Post Offices of provinces and cities will provide training on returning results via public postal services and other utility services.

Expressing agreement on the benefits of assigning the Post Office to perform some public administrative tasks, Mr. Ngo Quang Phat, Deputy Director of the Department of Administrative Reform (Ministry of Home Affairs) said: Over the years Vietnam Post conducted a sociological survey to measure the satisfaction of people and organizations with the service of state administrative agencies. After being trained, the Postal staff all grasped quickly and worked effectively.

Concluding the conference, Deputy Minister Pham Anh Tuan said that in order to effectively implement Project 468, the Ministry of Information and Communications will direct the units to develop a Model Scheme that clearly defines the overall benefits for people, businesses, state agencies, society as well as specifying the maximum work that the Post Office can perform. The sample project also quantifies all possible local situations and processes the transfer process. On the basis of the sample scheme, a field survey will be organized to develop a specific project of each locality.

Emphasizing that human resources are a particularly important factor, the Deputy Minister asked Vietnam Post to re-standardize training documents for employees participating in activities related to the one-stop shop. “Postal workers must be trained to perform well as civil servants. The Ministry of Information and Communications, together with the Government Office and ministries, branches and localities will organize inspection and supervision in both direct form and through the technology system.”said the Deputy Minister.

Van Anh