People still have to “lay hands” when doing administrative procedures

In most localities across the country, people doing public services still face harassment. According to the survey, people have to “lay hands” when carrying out procedures for land use right certificates, which increased sharply. Even in some localities, this rate is up to 90%. Notably, when the COVID-19 epidemic was complicated, people’s satisfaction with district health facilities decreased.

People still have to “lay hands” when making certificates of land use rights

There are localities 90% of people have to “lay hands” when making red books

On May 10, the Vietnam Fatherland Front, the United Nations Development Program (UNDP) in Vietnam released the Provincial Governance and Public Administration Performance Index (PAPI) Report 2021. PAPI’s indicators that have not been improved over the years are: Public administrative procedures; Provision of public services; Control corruption in the public sector. In 2021, there are up to 30 provinces and cities with a decrease in points in the following indicators: people’s participation at the grassroots level; publicity and transparency in local decision-making; accountability to the people and control corruption in the public sector.

According to the report, the rate of people accessing land information is very limited in all provinces and cities. Only 5-30% of people are aware of the local 2021 land use plan. Although they are people who directly live and produce locally, only 23-67% of people know where to provide information on the 2021 land price list issued by the provincial government every year.

According to the report of PAPI 2021, in more than 40 provinces and cities, the percentage of people who have to go through administrative procedures to apply for a new grant or to change a land use right certificate has to pay a very high fee. Notably, the situation of “spending money” to complete the procedures for renewal or renewal of land use right certificates is quite common in poor provinces such as Cao Bang, Dak Lak and Soc Trang.

One of the public administrative procedures reflected in previous years, which has not yet been improved, is the issuance of land use right certificates. This procedure is still cumbersome. In most provinces and cities, people who apply for a new grant or renew a land use right certificate often have to go through many “doors” and meet many people to process the procedure. According to Mr. Dang Hoang Giang, PAPI expert, this is a pity. Mr. Giang suggested that the revised Land Law 2014 in the near future should strengthen the requirement to compel governments at all levels to publicize land information for the people to know.

Still have to “lube” when medical examination and treatment

Talking to reporters, Ms. Caitlin Wiesen, UNDP representative in Vietnam, said that one of the special features of the PAPI 2021 report compared to previous years, in the context of the COVID-19 outbreak, people have shifted their focus. more attention to health care issues than to issues of employment and poverty as in previous years. Many people expressed concern about health and health insurance increased sharply from 2% (in 2020) to 23% (in 2021).

Complicated epidemics and overcrowding of COVID-19 cases have reduced the percentage of people who are satisfied with the local government. As a close-by unit, taking care of people’s health, especially in the context of the epidemic, but the level of people’s satisfaction with the services of public hospitals of districts (districts) and cities under the province has decreased. shot.

“Many people said that themselves or their family members had to “share the cost” to get better care at the district public hospital, which increased slightly. Notably, the index score for ‘Controlling corruption in the public sector’ decreased for the first time since 2016 when the fierce anti-corruption campaign began,” said Ms. Caitlin Wiesen.

Ms. Do Thanh Huyen, a member of the PAPI 2022 report, said that after 13 years of implementing the PAPI report, most localities across the country had discussed the “stains” mentioned in previous years’ reports. The PAPI 2022 index helps local governments to act more in the interests of the people.

“We take years of data to show how the local government changes. One of the highlights is that the mindset of the term has changed, for the sake of better serving the people,” said Ms. Huyen.

In 2021, nearly 16,000 people participated in the PAPI survey with a measurement coefficient including 8 content indicators: citizen participation at the grassroots level; publicity and transparency in decision making; accountability to the people; control corruption in the public sector; public administrative procedures, public service provision; environmental management and electronic governance.