Controversy surrounding the seafood buffet restaurant’s weight on the table of customers’ leftovers in Bac Giang

Screenshots of comments and arguments between a seafood buffet restaurant in Bac Giang and a female customer are spreading on social networks. Today, netizens are excited when they read the response lines of the seafood buffet restaurant with ‘God’.

‘The excess of 7 taels is 350k but the staff charged 250k still can’t satisfy your conscience? Dumplings or snacks are not food? So what do you still put in your mouth?’

‘… I ate so much that I was punished. The poor, illiterate, can’t read the rules, waste food while the whole world is thrifty. It’s another shop that will curse you like that, but Han only gently surcharges 250k on your leftovers and hopes you learn from your experience next time. Ah, but next time is at another buffet, Han refused to serve you, my friend. Don’t come back,’ the buffet restaurant’s response to customers who took a lot of leftovers caught the attention of netizens.

To clarify the beginning and end of the story, the reporter Infonet contacted both sides to give the most objective views on the case.

Talking to reporters, Mr. Khac Truong – owner of Han seafood buffet restaurant said: His restaurant has only been open for 1 month, there is still a lot of work to do to get it in order.

The response of Bac Giang Seafood Buffet Restaurant after weighing and charging customers’ leftovers is shocking

However, when Ms. Nguyen Thu Trang – a famous guest with the same conversation with the shop – has repeatedly made outrageous comments on social networks, the staff of the restaurant also made comments that are “funny in nature”. looks’, is also expressing the point of view of the shop.

The owner of the buffet restaurant said that with fresh seafood, it is a problem for each table to leave 1-2 ounces of food. With a restaurant, as a bride of hundreds, it is very delicate to remind guests to eat and drink.

Therefore, every 2 meters on the wall of the restaurant, there is a notice with the content: “Food is very precious, please use up all the food you have chosen to avoid waste. The restaurant is allowed to surcharge if You leave leftovers from 100 grams of food taken”, and the price is 50,000 VND for 100 grams of leftovers.

Regarding the fact that the restaurant’s staff had a response on social media that was accused of scolding and insulting customers, the owner said that as a restaurant owner, he had corrected and reminded the restaurant’s staff about the incident. Responding to customers because social media is a double-edged sword that cannot be arbitrary. The restaurant’s criterion is to make customer service a top priority. However, Mr. Truong wants everyone to pay attention to getting enough food for themselves every time they go to the restaurant, creating a culture when going to the buffet because if each person takes only 1-2 crabs, the restaurant will not have enough food. profits anymore.

Nguyen Thu Trang’s dining table and the bill to pay for the messy meal

Talking to reporters, Ms. Nguyen Thu Trang said: All the comments she made on social networks are just her personal subjective opinions after her experience at the seafood buffet restaurant. The first time I went to eat, I saw the restaurant weighing the leftovers in front of the customers, so I felt “shocked”.

“I didn’t see it, didn’t know about the rule that I would weigh the leftovers at the table, so I left it like that, but I knew it wasn’t like that” – Trang shared.

“I also didn’t mean anything about the shop collecting extra money, even if it was like that, I would still pay it all. But the way the staff of the restaurant speaks to guests like that is not respectful to customers. It’s okay to charge more, but naturally, when we weigh the scales, the people around us look at us and misunderstand us.”

“In addition, there are some dishes like potato and fried dumplings, snails of the restaurant are not to our taste so we can’t eat all of them. I’m willing to pay extra, but it’s not okay to carry the scale in the middle of the bar in front of everyone. It’s the first time I’ve seen in Bac Giang a restaurant that counts leftovers, so that’s why such a thing happened” – Ms. Trang’s husband and also one of the 4 people eating with him that day at the restaurant said.

Thu Trang also affirmed that her sharing of her views on social networks is not a scandal or an intention to ask questions like anything. And she didn’t want things to go that far. Everyone’s point of view is different and not everyone is the same.

The incident was widely shared on social networks on June 9, attracting thousands of emotions and comments from the online community.

The comments of the online community

The online community is divided into two factions, one side agrees with the rules that the restaurant has set forth, building a culture of eating buffet in a civilized and polite way to avoid waste. One faction expressed frustration with the way the restaurant staff responded to customers.

The incident was pushed too far in cyberspace beyond the control of both the restaurant and the diners. This is also a story for everyone to learn from experience in service delivery as well as debate and respond on social networks.

Lam Giang

Photo: NVCC