People call the hotline about epidemic prevention, no one picks up

On March 18, according to information from the Office of the People’s Committee of Ca Mau province, the President of this province has just sent an official dispatch directing the Department of Health to correct the reception of calls from the 1022 switchboard.

Accordingly, the Department of Information and Communications reported that many calls were made to the 1022 switchboard, but no one answered.

Specifically, the Center for Disease Control is in charge of reporting on treatment and epidemic prevention and control (“key 2” of the switchboard 1022) so that there are many missed calls due to not answering the phone in one day.

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Therefore, the Chairman of the Provincial People’s Committee requested the Department of Health to direct the Director of the Center for Disease Control to immediately receive calls from the 1022 switchboard, to prevent this situation from happening again, to ensure the assignment of someone on duty. appropriate to promptly provide and respond to information of people and organizations, and promote the effectiveness of the 1022 switchboard.

Previously, in order to receive feedback, respond to petitions from people and businesses and serve information about the prevention and control of the Covid-19 epidemic, Ca Mau province put into operation the 1022 public service switchboard. The 1022 switchboard officially operates on the system from 7:00 on October 18, 2021.

To interact, people and businesses can call 0290.1022. Then, press 1 to reflect the content of implementing support policies for people affected by the Covid-19 epidemic; key 2 to reflect on epidemic prevention and control; Press 3 to receive health advice and instructions on measures to prevent and control the Covid-19 epidemic.

Ngoc Chuc