The family lost 7 suitcases making the trip a nightmare
Laura Simpson (35 years old) and her family spent a week-long trip from Manchester (UK) to Menorca – one of the Balearic Islands in the Mediterranean Sea (Spain) – which without clothes, toiletries and medicine after all 7 of her suitcases were lost.
The mother-of-one said it took her a lot of time to contact and discuss with TUI Airways staff to search for her luggage. However, the answer she received was still: “We don’t know”. No one could tell Laura when and where she would receive the family’s luggage.
Then, by chance, 2 days after reaching the tourist destination, Laura found the luggage when she was more than 2,000km away from it.
What strange thing happened?
While watching the news program on TV, Laura saw images of chaos at UK airports these days. In it, she saw dozens of abandoned suitcases lined up in the baggage hall at Manchester Airport.
And in a moment, she was startled to recognize all 7 suitcases of the family.
She wrote in a Facebook post: “When the Manchester Evening News does a better job of finding your luggage than TUI Airways… 43 seconds into the video and 7 of our suitcases in total. 5 days have passed. Still no one has contacted to pick up the luggage or announce anything.”
Laura also complained that although TUI Airways had compensated the family 25 euros (equivalent to 621,000 VND) per day for each suitcase, that amount was not enough to cover even a swimsuit. price 45 euros (1.1 million dong).
Laura said that all the family arrived at the resort with only jeans and a few jumpsuits, but the temperature was as high as 27 degrees at the resort.
Not only that, she said that their suitcases have important items such as inhalers (Inhaler metered dose inhaler – a form of medicine familiar to patients with respiratory diseases such as bronchial asthma, chronic obstructive pulmonary disease). ) and skin cream for people with eczema.
Laura’s family even called to tell TUI Airways that they could see the suitcases on TV, but so far the airline has not taken any action.
She said: “We’ve only been here a week and it’s been six days. Now I just hope they stay in Manchester until we return. This holiday has been postponed for the past three years because of the pandemic. . There are more serious things happening in the world but no one would expect this bad luck to happen to themselves while traveling.”
A spokesman for TUI Airways said it was aware of the incident at Manchester Airport. This person said: “We are working closely with airport staff, baggage handlers and our staff at the resort to ensure customers receive their luggage as soon as possible. We will contact the customer directly when we have more information.”
As travel turmoil continues into a 7th day across the UK, experts are advising families to avoid traveling with checked luggage.
Andy Prendergast, national secretary of trade union organization GMB (UK), told The Times: “There would be less to worry about if people could check in online and not carry a lot of baggage. That will limit the disruption.”
PC Agency’s Paul Charles said that if possible, passengers should consider packing light and bringing a small bag to take with them on board.
In recent news reports, many angry British tourists can be seen climbing into the luggage carousel to try to find their lost suitcase.
Source: The Sun
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