Noi Bai Airport copes with overcrowding at the check-in area

Information from Noi Bai airport said that although the volume of international passengers passing through this airport was not high, it only reached about 6,000 passengers per day on average, equivalent to 20% of the time before the Covid-19 epidemic.

However, at peak hours, the number of guests and family members sending them off is very large, so Noi Bai Airport decided to activate the plan to adjust the route to serve passengers, restricting family members to send them off to ensure safety. aviation safety, security and order and service quality for passengers.

Noi Bai Airport deployed to arrange aviation security forces and support forces to carry out the task of controlling and separating passengers and family members at gates D1 and D2, 3rd floor of passenger terminal T2.

At the same time, control at the elevator area from the 2nd floor to the 3rd floor in the 3rd floor public area, in the T2 terminal. Flexibly close 1 door at D1, D2 (only operate the remaining 1 door) in case the traffic of passengers and family members is not much.

In the time frame from 19h30 to 24h00 daily, only airline passengers, internal staff and authorized persons of competent authorities can enter the aviation check-in area; Those who pick up/drop off passengers on airplanes are not allowed to enter this area.

Noi Bai Airport has also worked with airlines and ground service units to coordinate sending staff to support passengers (the elderly, the disabled, children…) right from the D1 gate area. , D2 and passenger flow at check-in islands; Maximum opening of check-in counters in accordance with the conditions and infrastructure of the port, ensuring the quality of passenger service…

On the first day of the holiday (April 30), domestic passenger volume is expected to reach approximately 70,000 passengers, a decrease of 8,000 passengers compared to April 29.

For the domestic leg, on April 30, there are 9 peak time frames, including in the morning there are 5 consecutive peak hours from 6 am to 11 am, noon from 12 to 14 pm, afternoon from 6 am to 11 am. 15 – 16 o’clock and evening from 18-19 o’clock with more than 2,000 guests/peak hour.

As for the domestic leg, today there are also 5 peak hours, focusing on noon (10am to 13pm), afternoon (16-17pm) and evening from 19-20pm. with more than 2,500 guests/peak hour.